There were only 24 tubs in the case -- definitely not "31 flavors" -- and more than half of them weren't labeled. When I remarked on it, the employee just said "yeah." He didn't take it upon himself to identify the flavors. I asked what the flavors were, and he asked which ones. When I said that I wanted to know all of the flavors, he named fewer than half of what was there and said something about a bunch of them being reuse of other ones or something (really couldn't understand what he was talking about).
My family and I quickly realized that we weren't going to be able to get service here and left.
Entirely disappointed. Walked in the flavors weren't all labeled, had to ask what was what only to be informed that the majority of the icecream was duplicates 3 or 4 of the same flavor in the cooler.
Walked out without buying and went to coldstone.
Meal type
Other
I cannot believe the horrible service I receive here over and over again. Tonight was the last straw. I pulled into the drive thru at 9:48pm, aware they close at 10pm. I started my order with a Reeses cup sundae. The associate in the drive thru paused a minute and then said, "well we just, like, pulled the ice cream out of the freezer. And it's like super hard." Ok...and? Then she said, "but I can try to like scoop it out for you, if you really want it." Ummm, are you serious? So your telling me, as a customer, that you actually have the ingredients to make the order (Which is rare for this location), yet youd rather not make the order because it's going to be difficult for you? I almost laughed at the audacity! As a cook myself, when were open...we are open. There's no cutting corners, you make the orders your given until closing time. The customer doesn't care about what's going on in the kitchen, and for an associate to tell a customer that it's inconvenient for them is totally unacceptable. I just drove away before I said anything i would regret.
Oh and they totally botched my son's ice cream birthday cake a few months back
They were supposed to write Happy Birthday Mason with #4 next to it...we got an ugly H.B. and a scary looking alligator. They literally have no idea hiw to read an order form. We didn't go back and complain to the manager because we were running late for his birthday plans and they wouldn't have been able to fix it then and there anyway. This location is the worst in customer service and is a disgusting excuse for a DD.
This must be the worst baskin robins in Florida. Employees have no soul, no customer service. Who hires here? Just close the place and let another business operate there. Horrible place and horrible people
Service
Dine in
Price per person
$30–50
Food: 1
Service: 1
Atmosphere: 1
If you want to see ants while looking at ice cream this is the place for you. Also managers do not know what a quart is.
Food: 1
Service: 1
Atmosphere: 1
