I placed an order in the app and about 5 minutes later I get a text from a random number asking if I had ordered from subway, I responded yes and immediately called the restaurant to figure out what was going on. They told me that because the phone number associated wasn’t from the same town they assumed it to be fraud and canceled the order. They said they called but I have unknown numbers silenced so I had no idea, plus I’ve never had to verify my identity to order a sandwich so I never would have thought to check. I was told that the food was made but I would need to pay for it again. I had used a discount to get as much as possible for my family and I and didn’t have the money to order again. I offered to pay again if I could get a slight discount and the manager just told me “take the food or don’t but you need to repay” it was so rude and humiliating. There was never an apology or an attempt to make the situation better. The manager was just rude for absolutely no reason after cancelling my order because I didn’t immediately call back.
Service
Take out
Meal type
Dinner
Price per person
$20–30
Food: 3
Service: 1
Atmosphere: 1
Parking is awful. App order wasn’t even on the shelf when I arrived at the designated time. Had to ask for my drink cup. Then once I got back to my work to eat my sub was wrong. I will never set foot in this subway again and I recommend others avoid it as well. Terrible service.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
No complaints. Food was good, service was fast. I just wish the app told me my food was ready. I arrived early and my food was ready early. But not a big deal.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 4
Atmosphere: 5
Very neat and clean. Young lady loaded up my sandwiches nicely. No waiting. Out the door under 15 minutes
Service
Take out
Meal type
Lunch
Price per person
$10–20
The young man waiting on me needs more training in customer service and how to make sandwiches as well as appearance (no hair hanging all over the face and moe importantly OVER FOOD with no net). Will not return to this location I-45 and Cypresswood.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 3
Service: 1
Atmosphere: 3
Recommended dishes
Supreme Meats Footlong Pro Double Protein
The lady who took my order had one of the nastiest attitude about making a sandwich. Wanted to argue with me on how I want my sandwich toasted. Never ever in all the years I have been going to Subways have I had this type of service. She was rude and decided to talk about me in Spanish on my way out. Little did she know I speak Spanish. Will never go come here again and will tell everyone I know in the area never go to that Subway again.
First of all, I have actually been to this Subway once. I get 4 things on my sandwich (meat, cheese, mustard, and olives). They were out of olives, and acted like I was insane for wanting them in the first place rather than apologizing. I swore never to go back.
Then I see that this horrible racism is happening at this place, and it makes me grateful that I never gave them another penny of my money.
This attitude belongs in the past, and the owner has no business being a business owner. I hope they reap what they deserve.
Avoid this place, though I know some will see this as a ringing endorsement instead of the rebuke it's meant to be.
The lady is very rude. I contacted her about the two foot-long I bought it was poorly made. It didn't taste like any other Subway I had.. Hispanic lady she was very rude. She act like she didn't care. I would never go there again.
Service
Dine in
Price per person
$20–30
