Even more recent edit: I want to like Well Grounded, I really do. It's my local coffee shop, I live blocks away, I want to support local business.
But the level of inconsistency is beyond frustrating and the complete lack of follow through with order times and updates is mind boggling.
If I order a drink at 7am, and it says I should pick it up at 7:30am, the drink should be made a few minutes before 7:30.
Not at 7:05 so it can sit there for 25 minutes without any notification that it is done... This is the 7th day in a row that something like this has happened.
Add in the hefty prices, and I'm going back to making my own.
Recent Edit: If I ask to purchase 4 beers, and it's literally more expensive than buying a 6 pack, why would you not make the recommendation to get a 6 pack?
No one has ever told me there is a discount for a 6 pack. I can't tell you how many times we've purchased 3-4 beers, without apparently knowing this entire time that it was literally half the price to purchase 6.
Knocking my review down to 4 stars, and not buying beer here anymore. I get that this is a neighborhood joint, but a little help next time would be greatly appreciated for a fellow neighbor.
Original Review: Cute cafe with well executed espresso drinks and a surprisingly large selection of sandwiches and other freshly made items.
Staff has been super pleasant and positive, and I couldn't be more excited to have this place within walking distance. Haven't heard or had a single complaint either.
Left the neighborhood 18 years ago and this is what it always needed.
Food: 3
Service: 2
Atmosphere: 4
I love this place but I ordered 2 lattes and 2 bagels and all my food was done in 5 minutes besides the pumpkin pie latte , I waited a total of 25 minutes just for the pumpkin pie latte and then it tasted like a normal latte with no pumpkin flavor. Not sure what happened but going to give them a second chance because their team was super positive and full of smiles
Edit for reply: I appreciate the offer but I’m okay on the free drink , the issue wasn’t that my food and one drink was handed out early , the issue was that the ingredients in the drink that I ordered were not prepared so my self and multiple customers that ordered the same drink waited 25 minutes. The best way to fix this is to be honest and tell the customers that the ingredients for the item they ordered are not prepared and offer a different item as a substitute instead of not communicating the issue to the customer and having them wait for 25 minutes . Thank you and I appreciate your response and I hope sharing my experience can help you improve the experience for your future customers ❤️
P.S the chia latte needs to be improved as well. I see multiple complaints about the chai from your customers and I also agree that it is the worse chai I have had, with that being said I would highly recommend changing your recipe or just removing it from your menu to make sure you keep your future customers happy.
Food: 5
Service: 5
Atmosphere: 5
