We place an order on time ,and came to pick up and they came out with "who
ever took the order didn't put it on the system ,so the morning shift didn't make it.. so I have to wait 15minutes for their mistake.. what a shame...
And waste of time.. so I have to call a day a head to see if they actually put my order... not professional at all..
Now the party is waiting for the cake.
Last time with this shop..
Price per person
$30–50
Service: 1
Recommended dishes
Strawberry
Nothing special tasting cake for the price it worth. Ferraro roche Cake tasted like any normal chocolate type cake …mangoes on mostacion were mixed with frozen and fresh…not very appealing.
I do recommend this place if you’re planning a big party and have the time to plan. Otherwise…
this place has many rules, all I want is a delicious to-go cake for an intimate birthday dinner and it is almost impossible. The cakes are pricey, too rich and very limited in sizes. It’s too much cake for an intimate birthday dinner celebration of 7 - 8. If you want a specific flavor, size or cupcakes that it actually does offer, plan a few days ahead…but who has time for that? And for the price, I would expect quicker service and more convenience. The one in North McAllen is just impossible and not worth the time; it is a hit or or miss, mostly misses, every time we have tried.
Before I purchased a ready to go cake in the fridges and the bread was hard, so I inquired about it and the staff said next time place an order in advance so it’s fresh. So I come in for the next birthday celebration and place an order three days ahead of time, when I arrived the lady pulled a cake from the fridge and said here you go. I said where’s the personalization, she said oh let me write it. Then I asked was this made for me or was this prepared for sales she said my order was not made and this is how they handle all orders. I was soo mad I bet this cake will be hard and expired too.
*response to the "owner*
Hello, and no im not looking for "free" credits,, if the quality was up to par. I did review both locations because I've often visited BOTHstores. Please DO post the spiderman cake anywhere, so that people can see the bad work. Even your employee felt embarrased at the cake presented, and I too have pictures of it. please, instead of trying to make a loyal customer look bad,, someone should work hard at customer service experience, as, basing from other reviews, isn't the greatest. If you think tinted green eyes on a white eyed spiderman cake, a drop of tint in one eye, a photocopied mouth instead of frosting teeth ( like the pic I sent), a crooked and sloppy frosting isn't t bad, then what can I say. Either way, what happened happened,I appreciate the apology, Thanks for the reply, enjoy your day.
Ordered a kid cake, personalized. Sent the picture to their email, they wouldn't reply often, i often had to call the store. I sent them the image and paid for it 4 days before the date requested. I drove 1/2 hour for the cake, saw it, it is packed with flaws, and sloppy. I told the person in the store to take a look at what they did to the cake and to compare the pic I sent to the final product, its BAD. She too agreed that the cake wasn't decorated well at all. It was SLOPPY. I had paid ahead 70+dlls. After making a call the response from mgmnt was either take the cake at full price still, or leave the cake and we'll give you full refund!!! I need the cake bc of the event being in 4 hours!What would they do with the customized kid cake anyway???!!!. After a while another response came in, and at that time they were willing to give me 20 dll credit. The girl at the establishment was supernice in trying to find the solution even though the ones that should've offered one quickly was the owner, or the "decorator". So disappointed. Still overpaid for this so called cake, but at least they considered a credit. Honestly the experience for this was horrible and un professional. Im just glad their employee was willing to find a solution. Even she felt embarrased and bad at the outcome. Used to be my favorite cake place, NEVER AGAIN will I place an order for customized cake. Nobody from their mgmnt eve apologized for the bad moment.
