So, not trying to be a harsh critic on this one and provide this review so that the management can improve the offering.
1. When it is 100 degrees outside close the front door and crank the AC. No one wants to sit in a hot room and drink warm beer!
2. When the inside temperature is 85 degrees the refrigerators can't keep up with the cooling requirements and the cans/taps warm up. You gotta fix this!
3. If you are going to claim the parking spaces out front for food trucks don't ask your customers, just as they have their first sip of beer, to get up and move their car. Really easy to put up a pylon on the sidewalk at each space you want to reserve with a sign that says "No parking from 4:30-9:00PM" Easy Peasy.
4. Confiscate the wait staff's personal cell phones when they report for shift. The two girls behind the bar this afternoon were literally sitting down and looking at their phones while I was standing at the bar trying to get their attention for an order. And why are they sitting down exactly ???
You have an opportunity to be a really vibrant and awesome part of our community, all you have to do is provide cold beer and great service. I'll stop back by in a month or two and see if you have made any progress. Good luck.
Reply to your response:
Ok, Coolers breakdown and that can happen to anyone. Food truck scheduling has no relevance to using pylons with signs which is a much more customer friendly way to operate the business. I was being a little facitous with the "confiscate the phones" comment to highlight that you have a training/performance issue with the staff. While the women were using their phones to "communicate" for business purposes our tasting flights and the table outside the door on the patio were empty for 10-15 minutes and neither of the women thought to come by and offer us a new beverage. Both the guys at the table outside and I had to go to the bar, extricate a woman from her phone and order a new round. After getting a new beer my flight paddle and empty glasses stayed on the table until after I finished my new beverage. When one of the women came by to collect the flight paddle it was stuck to the table. She never came back to wipe the table down and left the sticky residue for me to ponder. You are, in fact, disrespecting your employees, and customers by not training to, and expecting, an acceptable level of service. Instead of taking a defensive tone try some introspection and remember, no matter what, the customer is always right and you can always do better.
Service: 1
Atmosphere: 2
Great beers (plus beers slushy's) and fun atmosphere. It was also trivia night which was a blast.
The food truck outside was also incredible.
Wonderful experience!!
Nice and knowledgeable staff plus nice atmosphere. Typical bar-high prices will make the place an occasional special treat instead of a frequent visit.
