Many guests point out that waiters offer nicely cooked salmon, fillet steaks and prawns here. This bar may please you with good crème brûlée, ice cream and chocolate cakes. The wine list is extensive, it can satisfy the needs of all clients. Great latte, tonic or lemonade are worth a try here. The hospitable staff works hard, stays positive and makes this place wonderful. The fast service is a big benefit of Ruth's Chris Steak House. Based on the visitors' opinions, prices are low. The spectacular decor and comfortable ambiance let clients feel relaxed here. Google users like this place: it was rated 4.5 stars.
The host at Ruth's Chris in Northbrook is rude, obnoxious, and incompetent, and should not be placed at the front of the restaurant unless he receives proper training.
I placed a carryout order directly on Ruth's Chris' website, and when I arrived to pick up my order around 30 minutes later, the host who was in-charge of carryout orders did not place my order with the kitchen. He told me to come back in 20 minutes and it will be ready. I returned 20 minutes later, and he said that my order is not ready yet, and that the manager was going to come out to speak with me.
I asked him whether the kitchen has already started to prepare my order, to which he said, "I don't know. My manager is in the kitchen and will be coming out to speak with you." 10 minutes later, the manager still hasn't come out to speak with me, so I checked in with the host on how much longer this was going to take. Would it be another 10 minutes or closer to 30 minutes? He said, and I quote, "I've already asked her to come out and speak with you. It's not my problem if she isn't coming out."
I did not expect such rude and obnoxious customer service at a high-end steakhouse. One, I did not ask to speak with the manager, and two, all I wanted was an answer to the status of my order – a request that I think is perfectly reasonable given that it had already been an hour at this point.
Since the host was unable to tell me whether the kitchen has started working on my order or how much longer my carryout order was going to take, I requested to have my order canceled. I had already been waiting for an hour and was not willing to continue waiting indefinitely. The host responded, "I don't have the ability to cancel orders. My manager has to do it."
At this point, I was helpless. I stuck with a host who was obnoxious, didn't know anything, and wasn't willing to assist me. And mind you, this problem was a result of his mistake in the first place where he was negligent and did not communicate my carryout order with the kitchen. So I said to the host, "Okay, since you're not willing to find your manager again, can I go in to look for her?" He said, "You're welcome to do whatever you want." I asked him to direct me to the kitchen, to which he said, "I don't know."
So I approached a server and asked her if she could have her manager come out as soon as possible, and the host, who has acted obnoxiously and indifferently this entire time, stepped in, but just as he was about to speak, the manager finally appeared with my carryout order.
The steak itself was not worth the wait. The sear was uneven and the steak was oddly lacking in flavor. The steak was also closer to blue rare than medium rare, which may be the result of the kitchen rushing the order.
The other dishes, however, like the crab cakes, side of mushrooms, and bread pudding for dessert were well-executed. The crab cakes were not made with lump crab meat, but that didn't matter because it had little to no fillers. Given that the steak was lacking in flavor, the sauce that accompanied the side of mushrooms gave the steak a little bit of a flavor boost – think of it like a mushroom steak sauce.
Service
Take out
Meal type
Dinner
Price per person
$100+
Food: 2
Service: 1
Atmosphere: 1
We made a last minute reservation for my boyfriend’s birthday, the staff was very accommodating & had the table set up with a birthday card and decor. Brian was our server and took very good care of us, he was very attentive and gave great food and cocktail suggestions with amazing table manners and a great personality. We Will definitely be returning!
Service
Dine in
Meal type
Dinner
Price per person
$50–100
Food: 4
Service: 5
Atmosphere: 5
Recommended dishes
Filet
Great place food was awesome. The service was unbelievable. Mohammed, you are a great waiter. I will definitely be back
Food: 5
Service: 5
Atmosphere: 5
Went here for my one year anniversary with my girlfriend, had a stellar experience. They set the table for us with adorable decorations to commemorate our anniversary and it was a fantastic experience all around
Service
Dine in
Meal type
Dinner
Price per person
$100+
Food: 5
Service: 5
Atmosphere: 4
Recommended dishes
Filet
I was a regular customer at this place, but what in the world happened to their portion sizes? I decided to order their lobster bisque soup to go, expecting a decent serving. But lo and behold, what they gave me was not even 1/4 of a bowl for a shocking $15.00! This is nothing short of a disgraceful act of mockery and theft! I have attached some pictures for you to witness the pitiful quantity I received. I was so annoyed that I even poured it into one of our small bowls at home to compare, which only made my husband burst into laughter at the sheer absurdity of it all.
Service
Take out
Meal type
Dinner
Price per person
$100+
Food: 4
Service: 3
Atmosphere: 2
