We didn't feel welcome at all!
My husband and I wanted to eat our pizza at one of the seats in the restaurant - so we specified this in our order at the terminal. We still got the pizza in a the box. When we asked, we were given a plate, but had to put our pizza on it ourselves. We didn't get fork and knive and had to ask for it twice, because the employees refused to give it to us. When my husband asked whether we really couldn't get cutlery because the pizza is really hard to eat, one of the employees shouted at him (!) that in Napoli you don't eat pizza with cutlery and that's why he wouldn't give us any. Only when we said that the couple at the table next to us also had cutlery he brought us some, but didn't give it to us, instead put it on the table next to us. We have never been treated like this in a restaurant! The pizza was very tasty, but we still wouldn't come back!
Service
Dine in
Meal type
Dinner
Food: 5
Service: 1
Atmosphere: 1
We ordered at the kiosk and selected "eat here". We took place at one of the free tables and waited for our pizza to arrive.
The Dutch couple on the table next to us received their food shortly after we sat down, on a plate with fork and knife, brought by a server (as you would expect when eating at a restaurant). Our food came in a pizza box, even though we clearly stated that we want to eat in the restaurant. After asking twice for plates, we received those. After we put the pizza from the box to the plate on our own, we also asked for fork and knife (which was clearly available, as we've seen at the couple next to us). After asking two times for cutlery, in a friendly way, the owner shouted at me very aggressively that there is no fork or knife in Napoli and we won't be able to get those.
After I sat down, since I don't wanted to argue in a full restaurant,he put cutlery on the table next to us.
I was not asking for anything special or impossible. Just two forks and knifes to eat my pizza. If you continue treating your guests like this, I'm sure your place will be empty soon.
Remember: we're in Oldenzaal and not Napoli! Even in Italy it is no big deal to eat your pizza with a fork. You will receive those without asking or be shouted at.
The older server was very friendly and apologized for the behavior of the owner.
Pizza was great, btw
Service
Dine in
Meal type
Dinner
Food: 5
Service: 1
Atmosphere: 1
Napolitaanse pizza, dat klopt helemaal. Maar dan moet je wel van een bodem houden die heel zacht is, bijna nat. De smaak is top maar het valt toch een beetje tegen. Ook door die brede rand... je gooit veel weg.
Food: 2
Service: 5
Atmosphere: 4
Vandaag en gisteren wezen eten.
Beide keren last van de maag gehad ,(kan ook aan mij liggen maar is te toevallig)
Het eten is er wel lekker, maar dat is het dan ook, niks speciaals aan.
Wat ik wel heel vreemd vond is dat er vandaag een hond in de cafetaria mocht (geen hulphond o.i.d.)
Niet echt hygiënisch.
Verder oogt alles wel netjes en schoon.
Helaas voor de zaak heb ik slechte ervaring met het eten. Slecht oud patat wat aangebrand, frikandellen smaakt niet en duur voor het eten. Had beter voor dat geld eten kunnen bestellen bij Royal Plaza dat was prima.
Hoge kwaliteit, erg mooie zaak! Even lekker gezeten op de terugweg naar huis. Aanrader (helemaal als je eens iets anders wilt dan de reguliere bak patat).
Helaas...helaas..wij hadden zo.n honger en zin aan lekker eten, maar wat viel dat tegen. En ook zo jammer dat vooralsnog niéts met de klacht gedaan is !
