We were the only people in the coffee shop, waitress was lazy and all but ignored us, cook brought out out food, she never even asked how we were or warmed up our coffee. We had to track her down to get our bill and a to go container. This place is so cute inside, but with this kind of service and the prices it can’t last. Left a nice tip but who do you tip? The cook did more than she did. Shameful service, good food but not even toast with your eggs and hash browns. 😞
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 1
Atmosphere: 5
Whoa! What's happening? We arrived Wednesday about 1:20 for a later than average lunch to show visiting family our favorite burger place. The cafe was dark and closed. No sign on the door of an emergency closing and no one was in the hotel registration office. For me, advertised and posted Hours are an important promise to the public that must be delivered. An operating hotel without dependable food service is not acceptable. After so many wonderful previous meals, our large group was very disappointed and Brookdale missed out on a generous bill.
Meal type
Lunch
Food: 3
Service: 3
Atmosphere: 3
My favorite band was playing. I love The Joint Chiefs! The fireplace was lovely. Also really enjoyed the popcorn. We ate at the place next door, so we could hear the music from the side patio.
Price per person
$20–30
Food: 3
Service: 4
Atmosphere: 5
Updated review:
I was hesitant to leave a poor review for Brookdale Diner the other night after having a disappointing dinner experience. We normally visit Brookdale Diner twice a month for breakfast which until today has always been good.
Today however was a disappointment beyond anything I have experienced anywhere before.
It started out as expected, seated in a booth and drink order taken. Our coffee and orange juice were promptly brought out and that is where the good service stopped. When our server returned to take our order she was in front of us but not “with us” as we ordered. My bf asked if I was getting home fries or hash browns. I answered home fries and he looks at the server and says, “I think I’ll get home fries too.” I ordered the special which I have ordered a handful of times before and always comes the same. She starts walking away and I piped up, “I’ll take my eggs over easy” because she didn’t ask. When our order comes it looks nothing like it ever has before and there is a pile of French fries on my plate. I asked her why and she says that’s what it always comes with. Again I’ve ordered this a handful of times and never received French fries. I asked if I could have the home fries. She then tells me she’s going to charge me more because I didn’t specify that when I ordered. If they charge more for substitutions that’s fine and I’m happy to pay. But don’t tell me you’re charging me because I didn’t specify when I ordered. If you were actually listening to us when we started ordering you would have heard me say I was ordering home fries to which my bf told you, I’ll get home fries too. His meal was delivered with home fries.
After the conversation about the potatoes we didn’t get a visit from our server again. She went to the table next to us three times and not once to ours. So much for wanting my coffee topped off and eventually I went to the counter to pay, not receiving a check. I was bothered by the neglect at this point and admit I was snarky when I told her, “I guess we’ll pay up here since you won’t be stopping by to check on us again.” She replied with an apology stating it was busy. We were one of three tables she was helping, but sure.
As I mentioned we visit Brookdale Diner twice a month for breakfast. I left a positive review 6 months ago after our first visit. I will leave that up as this bad experience doesn’t take away the good. But after today, we will not be back for quite awhile. The majority of the staff seems to have turned over which explains the night and day experience we had the other night and this morning vs previous visits. It’s unfortunate that the poor performance and attentiveness of an employee costs the owner of the establishment patrons who previously enjoyed and referred their restaurant. With the current staff I will not be referring any longer.
6months ago:
My bf and I decided to try out the Brookdale Cafe and Grill as a new breakfast option as another local restaurant we frequent a few times per month still hasn’t managed to replace their waffle iron. Let me tell you, the food is phenomenal and it was a friendly, quiet atmosphere with a great menu, fantastic service and wonderful prices. Needless to say, this is our go to spot now.
Food: 3
Service: 3
Atmosphere: 3
