GOOD PLACE .... WHAT MORE DO YOU NEED IN MORNING?
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Donuts
Whoever was working drive thru at 9:30am 11/11, incredibly rude. This has been my go-to Dunkin for years, it’s always consistent. I ordered my drink as usual, and for the first time I was asked if my latte was sweetened or unsweetened. I don’t know what she was talking about exactly because there had never been any confusion before- so i responded with “However it’s usually made, I believe it’s the vanilla shot” she SNAPPED “sweetened or unsweetened” to which I answered sweetened because at this point I felt uncomfortable with this interaction. She again, with more attitude, said THANK YOU in the most condescending tone. Like I’m sorry I don’t understand what you are asking, I’ve never been asked it before-trying my best here. It left the worst taste in my mouth. I get having off days but my GOD this was so bizarre, uncalled for, and just gross. Will avoid this location going forward.
My frequency of visiting this location continues to become further apart after every visit. I always think well, maybe it's just new staff. I'll wait until they get better. It just doesn't seem to happen. Just once, I would love to take my last sip of coffee without gagging and spitting my coffee out because of a mouthful of coffee grounds. They are hard chunky grounds and it has literally been every visit. Starbucks is overpriced but it's worth paying double for my coffee to not gag at the end of the cup.
Although my drink was drinkable, it was not what I ordered at all. I ordered a decaf macchiato with caramel, but they ended up making a normal macchiato that wasn’t decaf and had zero caramel. Keep in mind that I ordered the drink at 6 pm. Caffeine has a very vast and long-lasting affect on me, so I was up till 3 am due to the drink not being decaf. After this experience, I have developed PTSD. Every time I drive past a Dunkin Donuts, I get chills, I get flashbacks to 3 am, and I have difficulty breathing. Starbucks would have never done such a traumatizing thing to me. Therefore, I demand free decaf caramel macchiatos for one year and 5 free therapy sessions that all include a supply of donuts. I prefer chocolate glazed donuts for your information.
Service
Take out
Meal type
Other
Price per person
$1–10
Staff were not impolite but were not going out of their way to smile or be polite. Cold. Fire them and hire someone else. Also a man was returning a coffee because the lid kept coming off and made a mess in his lap. The two coffees I bought both were mediums and the lids also do not stay on. It spilled twice, and no matter what you do the lid does not stay on. I’ve been drinking coffee for 40 years so yes it’s not me not putting the lid on right. I think the entire batch of cups are bad. This is a franchise that has a buyer for all stores so Dunkin’ Donuts is making uncaring decisions and has changed the source of their cups inventory without testing them. Thanks, not. Stain on car seat, pants wet, napkin fibers now crushed into my black dress slacks because of Dunkin’ Donuts bad inventory management.
I ordered 2 Boston Cream Donuts and this is how the TEENAGE GIRL placed my Donuts into my bag. I immediately called the Topsham Dunkin'Donuts and a female answered the phone and identified herself as the Store Mgr. I made an observation that the TEENAGE GIRL should have placed my 2 Boston Cream Donuts back to back rather than sticking the Chocolate fudge on top of my Donuts to one another. I then had to separate the Conjoined Twin Donuts. Worst of all the manager just said, "SORRY!" End of conversion. I won't return to this establishment!! Chef Perry
Absolutely no customers, drove up to the drive through, and waited for a few minutes without response. Said "hello?" and nothing. So I pulled into a spot and went in. I stood at the counter for another few minutes, saying "hello?" again twice with no response. Left after waiting for 5+ minutes with no help.
Other times I have gone here, the staff always treats me like I'm causing a huge inconvenience for them (even though I always either order just a regular ol coffee w cream and sugar or a chai latte) and are always incredibly rude. I get that working in the food industry is stressful, I work at a pub, and people can be really nasty, but it's no excuse to treat me like I'm causing problems when I ordered a drink off of the menu - especially when I'm always as nice as possible to others who work with the public. The few times I've ordered food they always throw it angrily in the bag, and my sandwiches have always come haphazardly made and thrown in the bag where I always open them to discover I have to reassemble it myself - and this has happened multiple times. When I've ordered donuts I straight up watched the woman throw them all in the same bag even though I asked for separate bags because they were for different people.
They do not treat their customers right and it's a miracle it's even open. I'm not one to leave reviews, and certainly try to give workers the benefit of the doubt, but I've had way too many unpleasant experiences at this one. I now either spend the extra money at starbucks or drive all the way to cooks corner to go to the dunkin there, where they are actually respectful.
