Place is very clean. Staff very helpful and friendly. Food was great will definitely
come back.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
6 Traditional Wings
3/1/2024 - Lunch time –
Our experience at Firehouse Grille & Pub on the circle in Tallmadge, Ohio was absolutely horrendous. Our food was mistakenly taken to another table, and when it was eventually brought to us by Matt (manager), we were not provided any apology or explanation. As Matt stepped away from the table, we discovered a strand of hair in our ranch dressing, completely ruining our appetite and raising serious concerns about the cleanliness of the kitchen. Matt was not far away so we were able to make Matt aware of the hair to which he replaced the ranch dressing. Except what he returned to the table was a side of blue cheese, not ranch (I hate Blue Cheese).
We asked for the server to return to the table, to which she apologized for mistakenly taking the food to the table behind us, and we were informed that one of the meals had been remade. Not both meals… only one of the meals. We asked for the supervisor. The server (Brittney) returned the manager(Matt). Still no apology, instead we were met with “I heard you wanted to speak with me.” When discussing our issues the manager replied, “This chicken wrap was remade because it had no tomato.” When we sternly brought it to the manager’s attention that both should be remade, we were met with an incredibly defensive and disrespectful, “want me to pull the camera footage?” No sir, we don’t want you to pull the camera footage, we want you to take care of the mistake that was made and show some actual customer service and accountability. As if that wasn't bad enough, the manager's response to our complaint was absolutely appalling. Not only did he refuse to take accountability for the mistakes made, but he also showed a complete lack of empathy and professionalism. He then proceeded to ban us from the restaurant. I assure you, there was no scene made, there was no threatening language directed toward the manager, there was no use of inappropriate language made toward the manager. His dismissive attitude and failure to address the issue only added insult to injury, leaving us feeling disrespected and unheard.
To top it all off, as we were quietly leaving the restaurant, the manager resorted to name-calling and derogatory remarks, showcasing a complete lack of respect for customers and their concerns. This level of unprofessionalism is absolutely unacceptable and reflects poorly on the entire establishment.
For years I have gone to Firehouse during lunch with many coworkers. I work with 180 people, many of whom dine at this location. This complaint will be shared with them all. I will urge anyone considering dining at Firehouse Grille & Pub to think twice before stepping foot in this poorly managed and disrespectful establishment. Customer service and hygiene should be top priorities for any restaurant, and this place has clearly failed on both fronts. A truly disgraceful experience that I will not soon forget.
I do want to point out that we did not hold Brittney responsible for mistakenly taking our food to another table as these things happen. Instead, we left a 20% tip for her.
I would appreciate a returned message with contact information for someone who is in charge of Matt (Manager). As we quietly exited the building Matt followed us out the door and stated, “Douche Bags.”
I am confused by this experience…
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Pizza is great! They also have a Pena pasta with a tomato basil sauce with sausage. Yum
Service
Take out
Meal type
Dinner
Price per person
$30–50
Food: 5
Service: 5
Atmosphere: 5
Great service, the server came back the right amount of times. Our drinks didn't go dry. It really stinks when you have food left and no drink. Grilled cheese was good. It had tomato and bacon in it. The bread was perfect and not soggy. They have great tots too! The smoked Old Fashioned is fantastic every time I visit. It has nice layers of flavor to it.
Food: 5
Service: 5
Atmosphere: 5
Our first time here and the place was nice. I'm not a 5 star fan, but I would stop again and try something else. I used to go to another location and enjoyed it. I think the price($13.98) for the Caroline sandwich really wasn't worth it, barely any meat, and was greasy..also there was a hint of the load on the "loaded" tots.
His wings and hot dog, he said, was a 4 star.
Great atmosphere and great service keeping this a 4 star
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 4
Atmosphere: 4
Recommended dishes
Boneless Wings
Our party of 4 people stopped in to eat, at the Tallmadge Rd location, about a half hour before closing time. We sat at the bar, because we knew it was getting close to closing time. They were very courteous and patient with us! Service, food, and drinks were impeccable! The bartender was Outstanding! Thank you, Firehouse!!!!
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 4
Service: 4
Atmosphere: 4
Recommended dishes
Chicken Tenders
