I'm not one to make reviews but I had to for this one. Completely horrible. I will never go back there. The service was the worst part. Just being mean for no reason and telling you we can just leave and go find somewhere else to eat. So now we're at steak and eggar where everything is 10x better.
Service
Dine in
Meal type
Breakfast
Service: 1
Atmosphere: 1
I work 3rd shift and a group coworkers and I decided to come have breakfast at 2 am. Food came out quickly and seemed great. Didn’t have any issues until it was time to pay. The waitress struggled with our bills for quite some time. Had to step away and call a manager at one point to get some direction. She had to ring myself and another coworker in at a different table. Next day I see I was charged 3 separate times. Two were for the same price as my bill and one for a random price. I called that same evening to was told they would leave a message for a manager but thought they had figured it out over the phone and would call me back. Never heard back from anyone. Mind you this was February 8th (almost a month now). I tried stopping into the restaurant on 3 separate occasions to speak with a manager, on the third attempt they took my name, phone number, and email but I did not hear back from him for several days. So I called and stopped in again and was told they didn’t know he was on vacation. Finally heard back from the manager on 2/23 he took down all my information and he said he would leave the information for the finance manager to credit my account because he does not have that authority. I have yet to see my refund on charges that were not mine. Seems to me like I am getting the run around. All the wasted trips and time spent calling. We were going to make this our frequent stop since they were the only thing open but that is out of the question now.
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Service: 1
Walked in and got seated immediately. There was only one other couple there. The place smelled disgusting, like urine. The coffee pot they had sitting at the table was dirty. The menu they gave me was covered in red sticky stuff. We sat there for 5 minutes and could hear people talking loudly in the back but no one came out. We just left.
Service
Dine in
Meal type
Breakfast
Service: 1
Atmosphere: 1
Horrible. First time we've been in over a year. We walked in and there was 2 parties in the restaurant. One server. She stares at us. She asks if we can wait 5 minutes to be seated. Odd, but we have two little kids who want to eat here so we say sure. When we are finally seated we have a different waitress that had just rushed in for her shift. She is fumbling a bit and told us a couple times she hasn't been here in forever. Nice enough. We order our food. She can't find chicken tenders on the menu for the kids but my husband can order a chicken tender sandwich... She comes back and says they just got them in, no problem. At this point we are the 3rd table in the entire restaurant. The music from the kitchen is so loud that we can hear everything. All cuss words. They're really rocking out back there. Which, whatever but it's kinda ridiculous when you have little children and it's the only thing you can here. It's been over a half hour and no food. For an empty restaurant, this is ridiculous. She assured us that she was "really on them" to get our food. At the 45 minute mark I ask again where our food is..again, empty restaurant, how does it take 45 minutes for some kids pancakes, simple breakfast foods and chicken tenders? Finally it starts coming out, but not all together. Pancakes have obviously been sitting for over 25 minutes. One side is literally rock hard and the other is completely mush from steam. Eggs are colder than room temp. Chicken tenders come out, no fries, yet the sandwich has fries. She assured us the fries are coming in 90 more seconds. They finally came... definitely more than 90 seconds. Food was subpar at best. We didn't complain because our waitress was friendly enough and a complaint would be another 40 minutes. It's IHOP.... I was expecting IHOP, not a 5 star restaurant, but you would at least think pancakes could be done right. Overall, 50+ minutes for 4 simple meals in an EMPTY restaurant and $46 later we are beyond disappointed. I will NEVER return.
Service
Dine in
Meal type
Dinner
Price per person
$30–50
Food: 2
Service: 1
Atmosphere: 1
I work 3rd shift and a group coworkers and I decided to come have breakfast at 2 am. Food came out quickly and seemed great. Didn’t have any issues until it was time to pay. The waitress struggled with our bills for quite some time. Had to step away and call a manager at one point to get some direction. She had to ring myself and another coworker in at a different table. Next day I see I was charged 3 separate times. Two were for the same price as my bill and one for a random price. I called that same evening to was told they would leave a message for a manager but thought they had figured it out over the phone and would call me back. Never heard back from anyone. Mind you this was February 8th (almost a month now). I tried stopping into the restaurant on 3 separate occasions to speak with a manager, on the third attempt they took my name, phone number, and email but I did not hear back from him for several days. So I called and stopped in again and was told they didn’t know he was on vacation. Finally heard back from the manager on 2/23 he took down all my information and he said he would leave the information for the finance manager to credit my account because he does not have that authority. I have yet to see my refund on charges that were not mine. Seems to me like I am getting the run around. All the wasted trips and time spent calling. We were going to make this our frequent stop since they were the only thing open but that is out of the question now.
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Service: 1
I'm not one to make reviews but I had to for this one. Completely horrible. I will never go back there. The service was the worst part. Just being mean for no reason and telling you we can just leave and go find somewhere else to eat. So now we're at steak and eggar where everything is 10x better.
Service
Dine in
Meal type
Breakfast
Service: 1
Atmosphere: 1
Horrible. First time we've been in over a year. We walked in and there was 2 parties in the restaurant. One server. She stares at us. She asks if we can wait 5 minutes to be seated. Odd, but we have two little kids who want to eat here so we say sure. When we are finally seated we have a different waitress that had just rushed in for her shift. She is fumbling a bit and told us a couple times she hasn't been here in forever. Nice enough. We order our food. She can't find chicken tenders on the menu for the kids but my husband can order a chicken tender sandwich... She comes back and says they just got them in, no problem. At this point we are the 3rd table in the entire restaurant. The music from the kitchen is so loud that we can hear everything. All cuss words. They're really rocking out back there. Which, whatever but it's kinda ridiculous when you have little children and it's the only thing you can here. It's been over a half hour and no food. For an empty restaurant, this is ridiculous. She assured us that she was "really on them" to get our food. At the 45 minute mark I ask again where our food is..again, empty restaurant, how does it take 45 minutes for some kids pancakes, simple breakfast foods and chicken tenders? Finally it starts coming out, but not all together. Pancakes have obviously been sitting for over 25 minutes. One side is literally rock hard and the other is completely mush from steam. Eggs are colder than room temp. Chicken tenders come out, no fries, yet the sandwich has fries. She assured us the fries are coming in 90 more seconds. They finally came... definitely more than 90 seconds. Food was subpar at best. We didn't complain because our waitress was friendly enough and a complaint would be another 40 minutes. It's IHOP.... I was expecting IHOP, not a 5 star restaurant, but you would at least think pancakes could be done right. Overall, 50+ minutes for 4 simple meals in an EMPTY restaurant and $46 later we are beyond disappointed. I will NEVER return.
Service
Dine in
Meal type
Dinner
Price per person
$30–50
Food: 2
Service: 1
Atmosphere: 1
Staff was very nice courteous knowledgeable speed of service with adequate restrooms were clean tables were cleared off exceptionally well and fast and waitresses were all groomed and polite I recommend this IHOP
Meal type
Breakfast
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 3
Recommended dishes
Breakfast Family Feast with Pancakes
If your looking for a nice and clean envirt with g, I wishreat service, DO NOT GO TO iHOP in Muskegon, on Harvey St.!!!!!!
You can look at my other reviews and see that I usually NEVER take the time to write a bad review BUT people need to know what to expect BEFORE making the trip.
From the momemt you walk in you'll see majority of the empty tables havent been wiped down yet (I thought nothing of, and toltook thend myself that perhaps they got a rush and are understaffed today, but NOPE, they had enough staff to run 2 restaurants out on the floor...), then the host felt the need to finish talking to a waitress even after making eye contact w me, showing their work buddy something on their phjone was clearly more important than us being seated, only to be greeted by a waitress who had zero experience and had 3 too many tables in her section because she didnt offer us not even 1 refill, brought my sons food without his toast and by time the htoast came out his food wad completely cold *literally*, only to be treated like an inconvenience when I asked for a to go box.
I will NEVER waste my time or my money on going there again. I get that most of tha staff there are 16-20 years of age BUT its not the customers fault that management chooses to slack on training there employee's. Id just throw away the whole staff and start over if I were in charge of that location, but im not, so I cant. All I can do is never go back and spread the word,
But the food eas actually excellent, so keep the kitchen staff, lol, just get rid of the front of the house, lbvvs.
Hope this helps!
Food: 3
Service: 1
Atmosphere: 1
Staff was very nice courteous knowledgeable speed of service with adequate restrooms were clean tables were cleared off exceptionally well and fast and waitresses were all groomed and polite I recommend this IHOP
Meal type
Breakfast
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 3
Recommended dishes
Breakfast Family Feast with Pancakes
