Placed an order for pickup. Was able to walk in and get my cakes very quickly.
They are delicious and dangerous at the same time.
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 5
Service: 5
Recommended dishes
Chocolate Peanut Butter Cake
I usually purchase my orders at the Millbrae location. However, the event we were attending was closer to the Westlake location. So I decided to order from there. I ordered 2 dozen for a birthday and toppers. Upon pick up, the toppers were attached separately in a bag on the outside of the boxes! I questioned the person at the counter.....she basically said they usually do but customers have complained the toppers come off in the box! WHAT????? The order is NOT what I expected. I will never order at this location again. I would rather go to Millbrae and GET WHAT I PAY FOR! It's basically like ordering a cake somewhere, and asking them to write a message on the cake....and the bakery attaches the tube of icing for you to write yourself! No thank you Westlake!
Updated: 7/12/2022 - I just received the owner's reply to my review. Thank you for replying, I did not expect it. I also appreciate that you will take the feedback and make changes you see appropriate to improve.
It was Valentine's Day so I decided to walk around the mall and stumbled across this small hidden Bakery.
It was really hard to see the bakery sign because of the trees that were blocking the store.
I hope to put this little bakery shop on the map so others can appreciate it.
There's free parking above the store you'll have to enter the side of the large structure , this is a four level garage and did I mention FREE......
Not very full I'm pretty sure nobody knows about this place either.
The cakes are really good and different sizes to choose from as well as flavors very nice helper at the front desk as well.
Next door is WING STOP kill two birds with one stone, enjoy.
I stopped by on a whim earlier today and was mostly pleased by the experience. The staff was pleasant and efficient, the cake was dense and moist, and the shop was lovely and clean.
My one problem was with how lemon-y the lemon cake was. I asked the clerk if the cake had more of the lemon flavor or if it was more a perfume of lemon sort of thing, where there's the scent and essence of lemon, but no real tartness or zing. He assured me that it was a strong citrus flavor, and that was true- for the icing. The cake itself was more like a very good pound cake that had once been in the same room as a lemon.
Overall, I still enjoyed it, but I think I'll try another flavor if I stop in again.
Had a negative experience here a few years ago. But recently as 7/25 my experience was so much better! Couldn’t place a same day pick order online and I was accommodated over the phone. And just the over all experience was much better. The pick up window was perfect along with my dozen minis. And the young lady I spoke to was very polite and accommodating to me.
Absolutely the most amazing service I've had at any company that I've been to. Kimmy was amazing with her customer service and advice. The staff was very welcoming and managed to get through the customers quickly. Five stars all around
