My grandson LOVED his Spider-Man balloon display!! She did this for me with only 2 days notice. EVERYONE at Dave & Busters stopped to ask us where we got it!! I HIGHLY recommend ⭐️⭐️⭐️ Thanks Annette!!
For my husband‘s birthday, I wanted to do something special. Trying to think of something outside of the box, I reached out to the paint and escape room via text message.
Our initial contact was on October 24th, and she was very helpful providing me with all of the information I needed. On October 25th, she and I confirmed a date, and on October 27th, she sent me a request for my deposit to book my reservation. I submitted my payment, and I was under the impression that this was all that was needed for my November 14th reservation.
On November 5, she reached out to me, wanting to know if I was still interested in my reservation. I was confused since I had already paid my deposit, so I wasn’t sure what she meant. She then said that someone else was interested in the same time, so I needed to click the link, and make my deposit in order to secure my reservation. She sent me the link again requesting that I make my deposit, but I insisted that I had already made the payment. A few minutes go by, and she responds and lets me know that she found it, and she apologized. No harm done. Mistakes happen, so I didn’t think twice about it.
My party (five couples) arrived about 15 minutes before the event was scheduled, and the building lights were off and it appeared that no one was there. I sent a text message, and there was no response. I eventually called, and I told her that we were there, waiting. She asked if I had made a reservation, to which I said yes. It took a few moments, but then she remembered my reservation. She told me she would rush to get there, but I let her know that we had very little time to wait because we had reservations after the escape room. She said she was on her way, and then she hung up without even saying goodbye. She arrived almost 15 minutes past our scheduled start time which did not flow with our dinner reservations. When I told her that we needed to cancel, she said OK and told me she would send a refund. She did not even apologize for the inconvenience before getting back in her car; however, she did apologize via text message the following day, and I received my money back very quickly.
My husband and I have a small group of friends who are all parents, and it takes a lot of planning to work out an evening for five couples to spend time together without children, so this was very disappointing. This was something that I wanted to treat my friends to, and I was very embarrassed how this played out. We are all human, so I understand that mistakes happen, but I believe that there are definitely issues here with scheduling and organization, and a person who is planning an event should be made aware.
My daughter and her friends had a great time doing the escape room for her 11th birthday party. Annette did an amazing job with the balloon decoration and very accommodating.
Reservation at 4pm, Door was locked and nobody was there. Called and lady acted annoyed and questioned that we had a Reservation even though they had already booked it for us and took our deposit, and shows up 20 minutes later as we were leaving. Told her we were canceling and she's just says ok and speeds off. Never apologized and was extremely unprofessional.
OMG! It was awesome and very mind blowing. Sometimes you don’t have to overthink a situation for you to be able to escape it. Thanks to my hubby for prepping me with an escape scene at home before this... We did it! Can You?
Our family had a great time in the Escape room. This was our first family experience in an escape room and it was perfect. They also have balloons, which a nice Happy Birthday bouquet was waiting for us when we finished the escape room. Thank you for making our experience enjoyable and for your kindness and thoughtfulness! We will surely will back with the rest of our family.
Two different and unrelated activities available. 1. An opportunity to create a painting. 2. An escape room activity. We did the escape room. It was fun but quite complex. It has a one hour time limit. The attendant will come in to help out with clues if you're getting stuck.
