Love Ralph's location for it's convenience. And gas station next door. The store has a good selection, and a wide variety of produce.
I wish they had more checkouts open + staffing but overall great place
UPDATE: ZERO. STARS.
I used their delivery service for the first time. Despite clearly indicating instructions to our door (including adding them to the second address line), the delivery driver still went to the wrong place. It's not the first time it's happened. I went outside to meet him, and as we walked over to my door, he asked for ID for the wine I ordered.
Now, I'm so old, the candles cost more than the birthday cake, and no one in their right mind would confuse me for being under-age. Whatever, I thought, so I showed him my ID. He asked me to take it out so he could SCAN IT! That was it for me - I refused the order.
That evening I got an email from Ralphs apologizing for... something? and stating that I "won't be charged for the order." I was indeed charged and after almost a week, never received a refund. This required a phone call to customer (dis)service. After the better part of an hour, I was finally told that a refund was coming in… two weeks. Great. So, what was debited in seconds will take two weeks to put back. Never shopping at Ralphs (or Kroger, the parent company) again.
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We used to use the Ralphs pick-up service, where we could place orders online then pull into the designated parking spaces. The staff would bring out our order. They were a pleasure to work with, and it was a rare exception that anything was missing or incorrect. A big frustration, however, was dealing with the myriad technical issues on their website. It was so bad at times that we couldn't place an order, and simply went somewhere else for our groceries.
On occasion, we will pick-up a few items by shopping inside the store. The staff working the floor are different; grouchy for the most part and not nearly as friendly as the folks that would bring out our orders for pick-up. Plus, navigating the store (especially with a cart) is made both difficult and awkward by the many items placed within the aisles. I can't tell if they're just out of space or trying to shove product in our faces. In any case, it's very annoying.
I visit Simi frequently and have to visit this store every once in a while. Customer service has been consistently bad here the past year or so. We go Stater Bros or Vons now instead.
This has been my main grocery store for 28 years. It's been a like/hate relationship. The staff has almost always been great. However the place is frequently a mess, they are out of at least one of my weekly items just about every trip, and their prices on brand items are higher than everywhere else. I keep telling myself to switch, but I'm too set in my ways!
I shop at your store on LA ave. Always clean and friendly.
Recently needed some help and Kat was perfect👍💪 she new exactly what I needed and where it was. She was working the self check out and said that she will go get otfor me. I told her no, I can manage. She asked the customers that were in self check out, if they needed any help. She told them she would be right back. And then , she stopped, turned around and told the people she was getting me a certain brand yogurt, and then asked if there was anything they might have forgotten. Everybody was good. She was back in a flash. I only had one bag of groceries, but kat, then scanned all my items. She's awesome, always friendly, she made my day, I think she needs to stop with that pretty smile lol. 🙆😁 Great store, kat keep up the good work!
Honorable Mention, the guy at night, big bad Ben!! 💪👍
Thank you Ralphs
Bruce
They always have trouble keeping products in stock they always are missing something I need on my list, you would think that if you're always low/out of some products you would get more so it doesn't happen but they don't do that so they always have some things that are only in store for few days/ week and who knows when they well get more and it seems that if a product runs out of stock to frequently they well just stop ordering it they been doing that for years sadly wish it was better I'm close to it so I end up going there more then I would like
I stopped by this Ralph this morning to take advantage of the Gatorade special. I tried another Ralph near my house and the good flavors were mostly gone by the afternoon. Since this Ralph is near my work and in Simi Valley, I figure I would have better luck here. I came right when they open at 6am and was able to find 2 good flavors. The store is pretty nicely organized and is in a good size plaza with a lot of parking spots. I used the self checkout like I always do and didn't have any issues. The price are reasonable and not too expensive to me.
Love this place. Every time we have a birthday for a family member, we always come here to get some birthday cakes. The workers at the bakery are amazing as well, when we ask , they always write the name of the person on our cakes with "Happy Birthday (name)". Quick and easy place to get birthday cakes; especially when I forget and get a last minute notice!
