We ordered five subs and a pizza online. A BMT Ultimate footlong and a regular footlong. Both had only 3 slices of pepperoni and salami meat, no ham or double meat for the ultimate. Two pieces of cheese. Two footlong The Philly had no cheese, and hardly any meat not even the standard cheap portion. Pizza was what was ordered, and the meatball sub was cold. We waited an hour for our order after arrival for pickup, it was a 32 minute drive to the Subway location. It’s bad enough the store was busy as in more than three customers, but irate online order customers were cutting line and demanding their orders be completed. Normally I would say good for them getting their anger out, the only problem is the employee is a new female minor employee running a store by herself. One staff member, no management or adult present in the building. I was angry when I called I am now even angrier because I was talking to a child who not only doesn’t know the menu but how to run register. These companies expect a customer to drive all the way back to an establishment after they driven an hour round trip. Craziness, just pay full price, get the wrong order and less of a product you paid for and the best they can do is apologize and want us to drive another hour because the only way the kid who made the mistake can fix it is to remake the order because she has no other recourse. She doesn’t know how to do a refund or have a supervisor there to make it right.
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
