This place is terrible. I went at 5:15 Friday afternoon. Waited at the drive thru. One car in front of me. Waited 10 full minutes the car never moved. I gave up and drive off. After reading the reviews I am so dead I went to Wendy’s instead!!!
I placed a mobile order of 5 items and gave the restaurant 20 minutes to complete it before I arrived through the drive through (as I had indicated since it was the only option available). The initial response was 15 minutes, and then changed to 5 hours and 15 minutes. I assumed this meant there was no one working but I still hoped for a possible good experience. I went through the drive through (as the doors were locked and pick was unavailable) and said I was picking up a mobile order under my name. The gentleman was cordial and kind, and said to please come to the window. After coming to the window, he asked to someone behind the station "should I tell him to drive around?" To which a female voice said "hell yes". He was kind enough and asked, can I ask you to pull around front, we will bring out your order. I kindky said sure and pulled to the front. I sat there for another 10 minutes and saw 4 customers pull up/through and drive away until finally someone brought out mine and another cars order at the same time (mine second). The gentleman apologized for the delay and wished me a good night. He was then called back to the other car who I coukd hear yelling "can I get some sauce?". He kindly responded "its all in the bag sir" and went back to rhe entrance. I looked at my receipt, recognized my entire order, saw the bag was taped up, so I left thinking everything was fine.
Upon reaching home, nothing was fine. All of my items were missing their additions and customizations, and yet I was still charged for them. $5.99 cravings box did not have 2 of 4 items. I received 0/20 requested sauces. Nothing had tomatoes, onions, beans jalapeños, nor red sauce. This was basically 60% of my order and all I got was 3 soft tortillas 1 hard taco shell, a few chips, meat and taco cheese that I did not want, for $20.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 5
Atmosphere: 5
Tacos did not have lettuce on them. I ordered 4 soft taco.. my cinnamon twist ever all spilled in the bag. Just trash!!!
Service
Take out
Food: 1
Service: 5
Atmosphere: 2
As I was greeted and began to order my 4 items, Savannah Q cut me off about 7-8 times asking “what else” as I was trying to begin my order with 2 bean burritos with extra onion and extra red sauce. I finally became frustrated and told her to let me finish customizing my food. I say I need extra onion “what else” I also need you to add extra red sauce to those as well “what else”. Stunned at the fact that she has made my order time almost double I quickly said two cheese bean and rice burritos. Again “ what else” before I could even say that is all.
I say that is all. She tells me my total and I go to the window. As I begin to ask who was taking my order i was told the person was in the bathroom?! I realize it was Savannah who took my order. I asked why I was rushed and she thought the excuse of taking big orders stressed her out. She didn’t want to hear my complaint about my negative experience and tried to force me to rush out of the empty line. This is crazy i work in customer service as a shop manager i would never let my customers feel rushed like they didn’t matter!
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1
