Food is wendys. You know what you're coming for, but recently last two trips have been terrible customer service and order has been wrong each time.
Food: 3
Service: 1
Walked up to the front door (7pm) in the rain to find out it was closed. Then we walked around to the opposite side of the building by the drive through door and walked in. There was a customer waiting for his food and we were next. After they handed that customer his order, they walked away without even acknowledging we were there. We waited for a while and still nothing. Another couple walked in and no one came to take orders. Eventually, that couple left and so did we. They couldn't care less. Will never go back to this Wendy's. Also, the counter was dirty with receipts and other things. The guy making the burgers had a glove in one hand and not the other but used both to handle the food. Smh The fried chicken from Publix was way better!
Service: 1
Called this Wendy’s at around 7 15 pm today “MONDAY” asked Manager until what time their dinning room was open “ SHE SAYS 10 PM” drove about 30 minutes to this location when we get there with 3 small children the dining room was closed and the manager said she had to close the dining room because you cannot run a kitchen with four people but the drive-through is open. Makes no sense !! She says she knows they close at 10 which her sign in the door say 11 but she decided to close at 8 WOW what a way to lose customers!!
Service: 1
This location is always quick and gets my order right compared the other local one. Drive thru is convenient if you're traveling since it's right before the 4 on ramps if you're leaving Champions Gate
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Fries
I’ve been coming to this Wendy’s for 4 years, it’s my favorite and the only one I go to. The employees are very nice always! But lately they’ve been slacking with the actual food. Fries was one of my favorite things to get because they were always hot. Lately, they’re cold. Not warm, cold. A few days ago I bought a baked potato. My poor potato was so small, I could cover it with my hand, and I’m only 5’. Today I ordered a few items. Some were missing or incomplete. Couldn’t go back as I was omw to work. Ordered 2, 6piece nuggets and both were missing nuggets, which was quite surprising. I’m pretty sure they just put 2 4 piece nuggets in my bag. And I didn’t get sour cream or chives for my potato. I’m not mad, just a little irritated because I paid for those missing items, even if it’s just 1 nugget missing, I paid!
Food: 3
Service: 5
Atmosphere: 4
OWNER: your employees are closing your dining room hours early and denying customers.
Your posted dining room hours are until 11pm yet we have gone at 8pm and not been able to come inside (even though we had already placed an order for pickup on the app).
This location is a 2 minute walk from where hundreds of people live so you are missing out on major revenue.
The food we have gotten here doesn't meet Wendy's standards.
If I were the owner I'd be upset and taking action.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
