Stopped by here to grab some sandwiches to go for my son and myself on a busy, activity packed Saturday.
We got an Italian and a Roast Beef and Turkey on heroes. Very generous portions, packed with fresh crispy lettuce, tomatoes and onions. Nice pickles and hot peppers too, upon request.
Very satisfying sandwich.
There were 3 families seated enjoying sandwiches and the sandwiches all looked delicious. The pastrami also smelled delicious. I have to go back there to try it next time. :)
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
The sandwiches are great. Tasty and always on point. My one year old son who weighs less than 25 lb downs 1/3 of a full adult size meatball sandwich for lunch in one sitting, only 2.5 hours after a full breakfast. How he manages to fit that much food in a tiny body, I have no idea. The whole family love the sandwiches!
There’s room for improvement in customer service however. My son has several allergies, one of which is dairy. I noted the allergies in the note in the online order, which they failed to follow. When I picked up the food and asked if there’s no cheese, mayo etc (he’s also allergic to eggs) they were like “oh, we put cheese in. You should have written no cheese. We read these notes ‘dairy allergy’ and sometimes we don’t register it when there’s so many sandwiches we’re making.” A mistake is forgivable, but blaming it on the customer upon learning about your mistake is poor taste. And I have a reason why I put “allergy” in the comment rather than “no mayo no cheese”. That is because I’m not sure what bread they use or what’s in the meatball- I want them to make sure there’s no milk or butter or cream or cheese in any ingredient. Putting “no cheese” in the comment could imply a mere preference for no cheese, but “allergy” note should perk up any professional and call on attention for detail. It could make my son really sick. To put salt on the wound, she began to dissemble the sandwich and was just going to take out the cheese. I was so horrified she started doing that because contamination for allergies is not acceptable and I have to tell her “please make a new one, you can’t do that!”
Allergy handling training is an expectation of any professional in the food industry. It’s a must, not a nice to have. People can really get sick or even die from these stuff. And it’s really not rocket science either - if I can learn it in on the job as a mom, surely a professional can. We literally eat at home 95% of the time, and getting a meatball sandwich is a treat for my son and for me because for once, it’s the only time in the week where I don’t cook and he likes it so much he downs a giant amount of food in one sitting. I just wish they take as much pride in their customer service and SAFETY as they do in the taste and quality of their sandwiches. I am leaving this review in the hope that it helps them become even better chefs and owners and believe that if they put their mind to it, they can get it done as I see their excellence in other areas.
Food: 5
Service: 2
Atmosphere: 4
