I ordered an ice cream roll cake online received an email with order number. Paid with credit card. Went to pick it up on 12/24/2023. They said they never received order!!!!!!! From comments I read this has happened to other people. Maybe these people should not be given the franchise.Update store manager called said cake was made but put in another freezer and rectified situation. I picked up remade cake the next day, also gave me a coffee and a dozen donuts. It was very nice. They even added decoration to the cake that I did not order but enhanced the Christmas theme. But I think in the future I will go on Pinterest and make my own Yule log.
Service
Take out
Meal type
Other
Price per person
$30–50
Food: 1
Service: 2
Atmosphere: 1
I had ordered an ice cream cake with a Happy Birthday message for my daughter online. I paid for the cake, and was scheduled to pick it up on May 15th at 4:00 pm. I got there right at 4:00, and I was told that the lady who makes the cakes was sick, so no cake was made. I said, "Well why didn't anyone tell me that?" The employee said, "Well, I just found out when my manager told me 2 hours ago." I said, "So then why wasn't I told 2 hours ago?" She said that she didn't have my information; I told her my information was on the order, and she said she's not the one who does that.
I was furious. I understand things happen. But TELL ME that. To just not communicate with the customer when you can't give them what they ordered is so lazy. In what world do you take an order (and money) from a customer, don't make the item, and just shrug your shoulders? Because of that, it was too late for me to get a cake anywhere else. The 3 people involved in this dropped the ball. They didn't care whatsoever. And the fact that the manager was involved is very telling. Irresponsible and lazy business.
I ordered cappuccino blast which I always order the same drink at baskin robins but the taste changed or they made it wrong. This is why I don't like drive-thru cuz I can't see how they make. I couldnt get in to the store cuz the door was locked without any sign. I wont go this location.
Ordered a chocolate shake and a peanut butter chocolate shake, not really sure what the second one wound up being but it took so long to make I just took it. The shakes were very liquidy to the point of barely being a shake. Not the first time this location has screwed up my order but one of the more disappointing ones.
I go to this branch even though I have one in front of my house. I like the service and accuracy of service. Ankur is always pleasant to deal with. Great job guys!!
I stopped by to pick up my order at 10:00 and even though the location says it closes at 11:00 two employee with clown face painting said restaurant was closed.
Every time we go they NEVER HAVE the ice cream I want. I don’t know why they don’t update the sign at the drive thru! One time the guy was very rude telling us they didn’t have that flavor...
I spent $8.31 for a Banana Split here. I might be wrong but that seems a little high. If I wasn't having a fat-moment I don't think I would have paid for it. I know not to go here for a Banana Split next time.
Door was locked despite sign saying they are open. I guess they changed to drive thru only without posting the change any place online nor on the front door.
