Cold Stone Creamery Restaurant a Tracy

Name: Cold Stone Creamery
Address: 1859 W 11th St Ste C-6, Tracy, United States
Telephone: 12098327461
Rating: 3.3

Proprietario non registrato

Cold Stone Creamery

Recensioni

#176 Da 254 a Tracy

6.6

77 Revisione

Ambiente

6.6/10

Cibo

6.6/10

Interno

6.6/10

Prezzi

6.6/10

Servizio

6.6/10

Più dettagli

Prezzo & Cucina

$$ Dessert

Tipologia ristorante

Restaurant

Caratteristiche

Takeout

Wheelchair Accessible

Informazione

1859 W 11th St Ste C-6, Tracy, United States

Vedi itinerario

Sito web Cold Stone Creamery

Clients may eat tasty ice cream and good creamy cakes at Cold Stone Creamery. It's nice to try great iced coffee or delicious smoothies. The hospitable staff meets you at this place all year round. Many guests note that the service is decent. This spot hasn't gained a high rating from Google users.

Valutazione

Eccellente

Molto bene

Media

Povero

Terribile

Ordinamento

Più recente

Il più antico

Voto crescente

Voto decrescente

Data

Data da - Data a

Jada Hallman

Fonte:

4 months ago

Price per person $50–100 Food: 1 Service: 1 Recommended dishes Cake

Zach Aines

Fonte:

2 years ago

I had a pretty poor-experience the other night by this franchise's location's staff. I took my girlfriend with me to go 'attempt' to get some ice cream the other night, and ultimately ended up waiting for over 20 minutes in the line outside. I understand that with the recent restrictions, that it is necessary for it to be this way - however, given that there's only 4 individual-groups allowed within the store at one time, it should have taken much less time than it did. This was compounded by the fact that everyone (along with us, who were outside) noticed that the employees were simply talking amongst each other, and not really attempting to speed the wait along. Sadly, the worst part was that the hours stated that they were open on here until 23:00 (11pm), but we were told that the "last customers" were being served; being the people right in-front of us in line, and so we were told to leave. Seemed like management could use re-training, or at the least - remedial communication training, considering they couldn't even be bothered to come outside and let us all know that they were closing shortly; instead, we ended up having to be the ones to let everyone else know that service would be discontinued. Overall, this certainly left a lasting-impression of this store's location, and we will likely pursue alternatives; rather than return to this store. It really is too bad, as they certainly left a lot of people upset over that, and i'm sure we aren't the only ones who feel the same way. Wish I could give it 0/5 stars, as ice cream was not even attainable, but suffice it to say, there's a dire need for reorganization from their leadership. I hope this was useful, and assisting, to anyone who is considering going there - particularly if you're on a time-crunch of some sort.

Faith Treiss

Fonte:

A year ago

Extremely rude employees. Dont know how to treat customers. Rolled her eyes at me. I was waiting for an online order and I understand the store was busy but I was in no way rude about it. Literally all I did was look in their direction wondering when they would grab the order that was already made a long time ago from the freezer and hand it to me. The only words I said were thankyou and upon saying that the girl said nothing back and gave me a huge eye roll. Ridiculous

Waras Sekhon

Fonte:

7 months ago

The cake was the best and the customer service was amazing I loved the employees, especially Baya. She was so quick with the service and was happy to assist.

ashok reddy male

Fonte:

2 years ago

These guys are really awesome Their service is really good And Ice creams are really love it they are very pleasant and cheerful in attending to customers. We had to wait due to the 4 people inside the store requirement but it was totally worth waiting for. Don't forget to tip the staff if enjoyed watching them make your treat.

Ashlyn Harris

Fonte:

3 years ago

The ice cream is absolutely incredible and unmatched by any competition, but the customer service is TERRIBLE. I was waiting to get served for my online order- whereas they noticed me, but didn’t come to ask me the simple question of “How can I help you?” Or even say “We’ll be with you in just a moment.” They ignored me at the counter, and when one of the workers came to “help” me, he looked at me, I told him I was picking up for an online order, and he aggressively sighed and looked away to check. He didn’t even update me on the status of the order. I feel like a Karen, but I’ve worked in customer service for a little bit, and this kind of behavior is absolutely unacceptable under ANY establishment.

Beau Ritchie

Fonte:

A year ago

To the manager or corp. why have the employees wear gloves when those gloves are handling money, then cross contaminate everything they touch? Especially grabbing graham crackers that have a scooper but not even use the scooper? What ever lady was working tonight needs to be retrained to not get people sick. 10 pm 5/13

Lisa Pila

Fonte:

2 years ago

Horrible service at this location. Almost gave wrong size and had to be told correct size of ice cream. Also the creation I order was completely wrong so I called and the employee refused to put a manager and when I kept asking he then told me that the manager doesn't want to talk and refused to come to phone. Employer said he didnt want to talk to me and employee would not give managers name at all. We went back to get correct order.

Victoria Mendoza

Fonte:

A year ago

Ice cream cake was not good. Tried to place order and it was their options were from cakes available in freezer. They didn't offer custom or ask flavor. Not a good ice cream cake option. Lacks customer service.

john wick

Fonte:

A year ago

when there a south asian lady in the store, don’t bother visiting the store. She turns ice cream shakes into milk shakes. Worst Cold Stone ever

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