Cold Stone Creamery Restaurant a Aurora

Name: Cold Stone Creamery
Address: 4251 S Buckley Rd Ste 655/025, Aurora, United States
Telephone: 13036808044
Rating: 3.7

Proprietario non registrato

Cold Stone Creamery

Recensioni

#309 Da 768 a Aurora

7.4

92 Revisione

Ambiente

7.4/10

Cibo

7.4/10

Interno

7.4/10

Prezzi

7.4/10

Servizio

7.4/10

Più dettagli

Prezzo & Cucina

$$ Dessert

Tipologia ristorante

Restaurant

Caratteristiche

Wheelchair Accessible

Informazione

4251 S Buckley Rd Ste 655/025, Aurora, United States

Vedi itinerario

Sito web Cold Stone Creamery

Come to this confectionary restaurant to taste good ice cream, creamy cakes and biscuits. A number of reviewers find employees attentive. Google gives it 4.1 so you can select Cold Stone Creamery to spend a good time here.

Valutazione

Eccellente

Molto bene

Media

Povero

Terribile

Ordinamento

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Il più antico

Voto crescente

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Data

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Johnny T

Fonte:

7 months ago

Visited Cold Stone Creamery with high expectations for a strawberry ice cream cake. Unfortunately, the experience was underwhelming. The strawberries tasted freezer burned, and the cake was extremely dry, leading to a disappointing taste and texture. On the bright side, the staff was incredibly friendly and service was top-notch. However, the quality of the dessert left a lot to be desired. I hope they can improve the freshness of their ingredients in the future.

Bob Hunt

Fonte:

4 months ago

The cake inside the ice cream cake was hard and tasted stale. I went in to speak with a manager or owner. A worker said I could not call. Had to email only. I sent this email, with my phone number and email. It has been several weeks and no response at all. Never going to the Buckley location again. Here is the email; Hello Anjali, I had to let you know about the cake I picked up on Monday, 10/9. I have never had a bad cake from Coldstone before. The cakes are always so good. We even order a little larger cake so we will have enough for those wanting seconds. We have been ordering from Coldstone in Southlands. My daughter picks it up on her way home. I wanted to start ordering from your Buckley store because it is close to home and easier for me to get cakes. This cake was ordered with yellow cake. Something is wrong with your yellow cake. It was hard and very dry. It tasted old and stale. I suspect either you do not sell many yellow cakes and this one expired in your freezer. Or the cakes you have did not get rotated, and the newer inventory is used first. While this one sat and expired. The ice cream part of the cake is great as usual. We just have to cut the cake part off and discard it. I thought you should know. Thank you, Bob Hunt

Hippychick

Fonte:

3 months ago

Don’t order/pick up cakes from this store. They are old, expired & they taste horrible. I tried to bring it to their attention & got absolutely zero response. It’s $45 for a tiny little cake… wasn’t even editable. Freezer burn. Service Take out Meal type Other Price per person $10–20 Food: 1 Service: 3 Atmosphere: 2

Duy Nguyen

Fonte:

2 years ago

We had ice cream here couple times. This time i decided to buy my mom’s birthday cake here. The ice cream cake was delicious! The only down turn is everything is little on the expensive side.

Jasmine Vongrith

Fonte:

A year ago

I ordered an "I love it" size through their online service. I went to pick it up and it was in good condition. After eating about a quarter way, I noticed there was another bowl on the inside of my love it cup. After seeing this I felt a bit ripped off.

Rebecca T

Fonte:

6 months ago

Placed a large birthday cake order. It looked beautiful & tasted great. A mix up on decoration but they want above and beyond to correct right away going so far as to personally deliver to our house. We will be ordering again!

Donalisha Salazar

Fonte:

A year ago

Usually this location has awesome staff, however my last visit was awful. The 2 staff members made fun of the people and their order before me and then proceeded to chat while I stood there waiting to be acknowledged. It was apparent that neither one of them wanted to take my order. Finally, one of them reluctantly helped me and slammed my ice cream on the slab to show her displeasure of actually having to work. Won't be going back.

Rachel Sunderman

Fonte:

9 months ago

UPDATE: Within about a day of my writing this review, someone finally reached out to resolve my issue. I am udating from 1 star to 3 stars because the amount of time it took to get this taken care of was unreasonable. I usually have no problems with this location, but if you do have an issue, follow up is nonexistent. I ordered delivery and the store gave the driver the wrong order (the driver was Doordash and the ticket was Uber; the name was nowhere close to mine). When I called the store to tell them they said they knew and had remade the other order and they could redo mine and request a new driver from Doordash. After an hour and no redelivery I called the store again. They told me they forgot to call but I could just come get my order because it was made and sitting in the freezer. I drove down there to get my order and I requested the delivery fee and driver tip be refunded to which they said of course. I got home and my order was wrong! There was something full of peanut butter and none of our items should have had PB. Called thre store, AGAIN and asked that I be refunded for that item in addition to the delivery fee and tip. Was told again, of course they would add that to the receipt they had set aside to process the refund. 4 days later, the full charge processed on my card. I have called the store many times requesting management, owner, ANYONE to call me back so we can resolve this. This incident happened April 28th; its May 23rd and still nothing.

Miranda Long

Fonte:

10 months ago

The ice cream is of course wonderful. But my mom used to own the store and the customer service has definitely changed. She would have never. I walk in no one says hi. Just an awkward weird vibe. I will not be back to this location.

Lindy Antonides

Fonte:

9 months ago

Ordered a cake for a wedding shower, it turned out to be wonderful.

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