Regrettably, I typically refrain from sharing feedback on businesses, opting instead to let experiences pass without comment. However, this morning's visit to Columbus Coffee in Nelson compelled me to break that pattern. With the intent of establishing a new tradition, much like last year, my family and I chose this venue for our first breakfast of the year. While the culinary aspect of the experience met our expectations, the same cannot be said for the service, which left a lingering negative impression on our day.
Upon entering, we were met with an unenthusiastic atmosphere. Approximately 4 to 5 staff members leaned indifferently against the counter and tables. Despite extending a warm Happy New Year greeting, our presence went unnoticed. The staff seemed visibly fatigued, exchanging complaints about the anticipated influx of customers. This lack of attentiveness set the tone for a series of disappointments that followed.
To compound matters, our order was inaccurately taken. A vital component of our breakfast was entirely omitted, leading to an attempt to shift blame onto us. Astonishingly, even though I explicitly ordered for three individuals, only two meals materialized. The staff's attempt to downplay their mistake further emphasized the disconcerting nature of our experience.
Adding to our dismay, one male employee, seemingly hungover, engaged in excessive complaining to his fellow workers. This behavior further diminished the overall atmosphere and added an extra layer of discomfort to our visit.
In essence, what should have been a delightful start to the year was marred by indifferent service and a noticeable lack of professionalism. This unfortunate encounter has left us questioning the viability of establishing a new tradition at Columbus Coffee and has undeniably cast a shadow over what should be a great day.
Food: 4
Service: 1
Atmosphere: 1
This place was delicious. The food was so good and the coffee was absolutely delicious. I am adding two photos. The mushroom was so incredible and it was not greasy like in some other locations I tried. One thing though, sometimes the birds fly in looking for scraps. The employees do their best to make sure that doesn't occur, but if you go here alone caution with leaving your food unattended.
The food and coffee is good, the location is cool but service is lacking, especially the young boy's !
I've been in a few time's when in town late avo.
Food: 5
Service: 3
Atmosphere: 4
"Best (Gluten-free) breakfast EVER!!" raved my 10 y/o son.
That alone made it worth the trip and ensured we'd be back.
Add to that excellent milkshakes & smoothies, delicious food and generous portions.
Being mother's day, the staff were getting pole-axed, but they were friendly, knowledgeable and very helpful.
We appreciated a visit to the table to inform us the kitchen was busy and there could be a delay with the food. Turned out not to be an unreasonable wait at all. 20mins tops.
All up, excellent. Was our first visit, but we'll be back.
Service
Dine in
Meal type
Breakfast
Price per person
$20–30
Love this Cafe, the coffee is superb and the food is really delicious.
Highly recommend the chocolate brownie & salmon basket.
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Food was good. Service was slow and staff didn't appear to be very happy (No smiles). Disappointed when I asked for a side of wedges after finishing a main from the menu and was told they don't serve them separately. Restaurant wasn't busy, but they had to be reminded to serve our coffee
Service
Dine in
Meal type
Lunch
Price per person
$30–40
Food: 4
Service: 2
Atmosphere: 3
Yummmmm. I was able to get my first choice of food (the menu is in the process of changing) and it was fabulous. The flavour combinations were spectacular and the quantity was spot on.
The coffee was hot and delicious, however, I ordered a take out coffee and it was served in a dine in cup.
Service
Dine in
Meal type
Breakfast
Price per person
$20–30
Food: 5
Service: 4
Atmosphere: 4
