I ordered an ice coffee with oat milk and they told me they did not have oat milk so they used cream. I clearly told them I could not drink dairy because I’m lactose intolerant but they continued to give it to me without remaking it with an alternative milk. The cold foam was also not cold foam but they just used whipped cream. On top of that, I got sick from drinking dairy.
Food: 1
Service: 1
Atmosphere: 1
The cashier helped me to place a general medium latte, which costs about 9 dollar with taxes. It is more expensive than Starbucks. The general latte was over-sweetened. May cause diabetes.
Service
Dine in
Meal type
Dinner
Price per person
$1–10
Food: 2
Service: 2
Atmosphere: 3
I just got a matcha from this location and barely any of the matcha powder was even mixed into the drink. i was one of 2 customers so the excuse that they’re busy doesn’t cut it. if i’m paying $6 for a drink that’s just milk and powder, i expect it to be done a little better. i’ve included a picture of how it looked AFTER stirring for a while
Service
Delivery
Meal type
Breakfast
Price per person
$1–10
I saw a little mosquito on a donut, so that was disgusting. I ask the guy on front desk and he said it was his friend and it was ok for it to be around the donuts.
They burn the sandwiches. I’d give zero stars if possible. The problem doesn’t seem to happen when the college students are working there.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
I had purchased a gift card earlier in the day and after leaving the store i noticed that it had a holiday symbol for a religious holiday that the gift card recipient does not celebrate. No worries, I went back and asked if the balance could be transferred to a different card without a religious holiday symbol. Unfortunately, they only had holiday themed cards at the time, which again, no worries, I’d be happy for one with a symbol for a holiday that the recipient does celebrate. The girl at the register asked one of her superiors if the transfer was possible and she was told that it was not possible. However, this girl at the register was extremely friendly, had fantastic customer service skills, and continued to try and find a way to transfer the balance. She had not been trained to do this on the register yet, and she was calm and nice and she ended up figuring it out on the fly. Throughout it all she was extremely cheerful and friendly. I wish I took her name so she could get credit for her great work, but she was working the register at this Green St. location at 10:40am and 11:00am on 10/12/2021
Very bad experience at this location. I went in to buy the new pumpkin spice latte. When I enter this location it was one worker helping people through the drive up window. The one other lady was on the phone laughing and talking loud. No greeting when I enter restaurant. Another customer come in and we are just waiting to be helped. The worker on the phone went to the other side of the store and continued talking and laughing on the phone. When she was finished with her phone call she attempted to take my order but could not understand English very well. That’s totally fine I understand. Another worker come in the restaurant attempted to ask me what I needed. I asked him about the pumpkin spice latte. He went to fix ice cream so I thought he was waiting on someone else. When he was done he said is this all you order. I said I never order ice cream I am trying to order coffee. He said you asked for Jamocha almond fudge. At this point I am totally done because he did not understand what I was ordering and made ice cream. He was upset when I told him I only wanted coffee. I was exhausted at this time trying to make them understand. I usually go to this restaurant and order coffee every other day. I never encountered this with the workers in the morning. Very bad experience.
I used to go here regularly but I am no longer going ever again. They stopped opening the in-doors without an explanation so the line is wrapped around the building every time. If you want to go inside, you can’t and will end up being behind 2-3 more people in line because there is no sign explaining the doors are locked. Furthermore, as of late the coffee always tastes stale like it’s been sitting out for a long time and they stop selling the entire menu at times without explanation, like today, I went to get my bagel sandwich. I waited in the long long line to get to the speaker and for the worker to tell me they aren’t selling food and that they don’t have the drink I want. While they proceeded to sell donuts to the customer in front of me in line. I have had way too many poor experiences to ever give my business to this dunkin’ again. I wish I could give half a star or even no stars because that is more accurate.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
I’m a regular and the workers are always respectful and kind. My food and coffee always tastes great, honestly the best dunkin I’ve ever been to!
Service
Take out
Meal type
Breakfast
Price per person
$10–20
