Great American Cookies Restaurant a Pigeon Forge

Name: Great American Cookies
Address: 3676 Parkway Suite 2, Shared space with Marble Slab Creamery, Pigeon Forge, United States
Telephone: 18659080276
Rating: 3.6

Proprietario non registrato

Great American Cookies

Recensioni

#127 Da 180 a Pigeon Forge

7.2

31 Revisione

Ambiente

7.2/10

Cibo

7.2/10

Interno

7.2/10

Prezzi

7.2/10

Servizio

7.2/10

Più dettagli

Prezzo & Cucina

$ American

Tipologia ristorante

Restaurant

Caratteristiche

Wheelchair Accessible

Informazione

3676 Parkway Suite 2, Shared space with Marble Slab Creamery, Pigeon Forge, United States

Vedi itinerario

Sito web Great American Cookies

Valutazione

Eccellente

Molto bene

Media

Povero

Terribile

Ordinamento

Più recente

Il più antico

Voto crescente

Voto decrescente

Data

Data da - Data a

Anna and Kevin

Fonte:

A month ago

Food: 3 Service: 5 Atmosphere: 4

Ryan Washburn

Fonte:

3 months ago

Service Take out Meal type Dinner Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Frosted Sugar Cookies

Amanda Honeycutt

Fonte:

4 months ago

I love working here place. GM makes ice cream homemade. I love making cookies, decorating cookies, making ice cream for customers. Meeting new people come in. Employees here are friendly work with. Very nice and friendly. Sam and Ann they are awesome.

Anna and Kevin

Fonte:

A month ago

Got a cookie cake slice which had clearly been sitting awhile as the frosting was pretty hard & dry. The bigger issue though, was the cookie slice was far too thin to hold the weight of the frosting so it just folded down & fell apert when picked up. Seriously never seen a cookie this thin. It's as if the dough was rolled out for a thin crust pizza then they just decided to make a cookie instead. Flavor was ok. Pecan chewie just tasted like a chocolate chip cookie, which isn't bad, but couldn't taste any pecans. Prices were decent and employee super sweet. Food: 3 Service: 5 Atmosphere: 4

Kristi Riddle

Fonte:

6 months ago

We placed an order for a cookie cake over the phone, the biggest one you can order. Asked for a dark blue and orange border with a football and a happy birthday message. Went to pick up today and the open sign was off, as were all window/outside lights doors locked. Called a few times went to a full voicemail box. Knocked in the door, no one came. Went to the car and waited. Finally gave up and went next door to ask if the lady had seen anyone at the store, she said she hadn’t seen anyone and had tried to go herself earlier to get ice cream and no one would come to the door. Finally see a lady coming out of the bathroom and we began knocking. She came to the door and said sorry I had to use the bathroom… mind you this was about 20 mins after we arrived. She got our cake and it looks like a 3 year old decorated it. Wrong icing color. Whatever it’s for my kid and we needed a cake. I got a milkshake rang everything up and it was $80.96 I questions the price and she said “oh I made a mistake” she fixed it and after a 30/40min trip we finally got our cake. She seemed like she had no idea what she was doing and was there totally alone on a Saturday afternoon. We will take our business else where- we order about 10 large cakes from this location a year and have noticed the quality of cakes and staff going downhill at a fast pace. Only giving the extra star because my milkshake- even though I ordered a coffee shake ended up being a great chocolate shake 🤦🏻‍♀️

Ryan Washburn

Fonte:

2 months ago

Had a blast with my family this past week and we went to this location at least every other night to get cookies and ice cream. The staff here was so nice and did a great job moving the line and serving the customers. Like to give a shout out the young lady and young man that worked nights. Thank yall for yalls smiles and friendly service. We love yall and god bless. Service Take out Meal type Dinner Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Frosted Sugar Cookies

Kristy Anderson

Fonte:

2 years ago

I was highly disappointed with the cake I was given from the scraped off icing from misspelling the name, not adding key elements to make it a football field, not using the colors I asked for and sloppy writing. If I didn't have my son's party and a bunch of kids expecting a cake I would not have paid for this mess. It was very upsetting and I expected better for the amount of money that I paid. The cake decorater calling in was not good enough. Every employee should be trained in decorating the cakes. I did not get what I paid for.

Hailey Murphy

Fonte:

6 months ago

Our experience here was great! We ordered cookies and an ice cream. The guy working there was welcoming & attentive. Fast, great service and the sweets are excellent! We highly recommend getting dessert here!

Misty Pollock

Fonte:

2 years ago

5 Star in service though. Due to circumstance beyond the owner’s control the order was not done on my daughter’s birthday. She went completely out of her way to make it right today. We always need be thankful for the those who service us, it is not always an easy job. Cake design was “spot” on, and delicious!!! Thanks again for what you do!!!!!

GF&S LLC

Fonte:

A year ago

The system was down, a disgruntled and belligerent woman came in while my family was placing a cake order. The guy behind the counter was a star in customer service. We were able to place our order and leave with ease. However, this woman starts hassling the guy behind the counter because the system was down. Something which was quite obviously not his fault. She starts asking for a manager and acting extremely rudely. I am leaving this review because the cake is the only thing I ever ask for on my birthday and the guy working handled her and her husband very well. I tried to say something kind to calm her down a bit, but she turned on me and my family including a 2 year old as if she were under the influence. We left as we had finished our business and can't wait for my cake. I will continue to bring my business here and I wanted to make sure the guy behind the counter gets the credit he deserves for handling such a terrible customer.

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