I recently decided to try this store again after not going for quite some time, and I was once again disappointed. I will first start with the positive, that they have an excellent meat, produce, and bakery department. They also have an impressive cheese and olive and wine area. My complaints are that they often are out of the same common items, and overprice items that can be found elsewhere at a much lower price. I understand they can charge more for their individual departments because the quality is very high, but other brand goods, such as yogurts, crackers, condiments, sauces, cereal, etc., that aren't unique to them, can be several dollars more than the exact item elsewhere. I will say the staff is super friendly, and the convenience of having assistance, if needed, with unloading groceries in your car is a plus and encouraged.
Overall I prefer to get all my shopping done in one location and probably won't return here again anytime soon, unless I'm just buying for a special occasion.
This place is absolutely amazing!! As a loyal Wegmans shopper it takes a lot to impress me. Lots of people in every part of the store to help you, and an amazing array of fresh food in every department, and a great variety of local products.
I love this location! Items are in stock and fresh. Beautiful flowers available year round for gifts or our dining table. Meat department staff are friendly and helpful. Good beer and wine section with knowledgeable staff. Bring in reusable bags to get entered into their monthly gift card drawing!
Love Heinens, it can be a little high sometimes. However, their meet and produce puts others to shame. Love the prepared foods. Have great sales. I can always find a nice wine. People who work there are great, and they will stop what their doing to help you find something. I won't buy seafood anywhere else.
Best catering we have ever done!!! We used your services for our rehearsal dinner and it was simply the best! Everything was delivered on time and our guest enjoyed all the food and even asked where we got all this delicious food from! We are from Maryland and we having been planning from afar - Heinens Grocery Catering made it that much easier for us here in Ohio.
Thank you again. Highly recommend all around!
People complain that the prices are higher than Walmart. It's because Heinen's has better food. However, when something is on sale, the savings are really good. I trust this meat and produce more than I do at most other stores, and I trust the house brand, too.
Regarding the service, my experience is almost always positive. The only other grocery store where I've had service just as friendly was the place where I shopped while living in Phoenix, where pretty much everyone is happy. But in northeast Ohio, Heinen's stands out. I've gotten a lot of great advice from knowledgeable employees who are more than willing to help. It's also my experience after several years of shopping there that the checkout employees don't stand there and ignore customers. Then again, I'm nice to them, so they naturally reciprocate.
My advice: wherever you go (including Heinen's), if you want people to be kind to you, a smile goes a long way.
Literally my one complaint is that some of them aren't very good at bagging groceries. Sometimes, I would rather do it myself.
The best grocery chain. Always terrific choices and hand made deli dishes. Some of my favorite sections are the great cheese selection, fresh baked items, fresh fish and butcher counters and wines and beers to satisfy anyone. The Heinens associates in Mentor are top notch also.
