Paid for a "giant Jimmy Cubano combo" and it's a couple pieces of meat and a couple pieces of cheese. Very disappointing considering I paid $25 for mostly bread. See my pic for how skimpy it was. Frankly, it's pathetic. Guess they want us to "add extra" to have a fulfilled sandwich for $30-40. Never again!
Service
Take out
Meal type
Lunch
Price per person
$20–30
Food: 2
Service: 3
Atmosphere: 2
I wish I could give both a 5 and 1 star review. Jimmy Johns has always been my favorite sandwich restaurant in the valley. The amazing service and food has kept me coming back for years. However, something tragic has happened. Jimmy Johns discontinued the greatest item on their menu -- Kickin' Ranch. I did try the new replacement (Jalapeño Ranch) but it is no where near as good as kickin ranch. My time as a frequent Jimmy Johns customer has officially come to an end.
I love Jimmy Johns..... but their online and delivery here in Heber has really gone down hill recently. Definitely NOT FREAKY FAST. I waited 35 minutes for my delivery last week and over 45 minutes this week. Two consecutive times is enough, I will not use this service again.
Service
Delivery
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 1
Atmosphere: 2
Terrible customer service. When it comes to waiting I am patient as I have worked in food service. However waiting over 40 minutes for two sandwiches was ridiculous. There were five workers with only two making sandwiches. The lobby was busy so I do not understand why only two of them were making them. Other customers waited but many walked out canceling their orders. No need to continue taking orders if you can't fulfill them. From my understanding there was an order of 160 sandwiches. I do not know policies but I would think they would have known ahead of time due to that amount of sandwiches. Better management is needed to help this location in order to stay in business.
Service
Take out
Meal type
Lunch
Food: 1
Service: 1
Atmosphere: 1
Food was up to par. Service was really slow for a jimmy johns. Maybe because it was a lunch rush. But even at other jimmy John’s during lunch was never this slow.
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 1
Atmosphere: 3
Yo Beth and Kelce not only a couple of cutie way upbeat positive vibes hook me up with the spiciest best sandwich for me and my coworker that I could have ever asked for best, winkie winkie;)
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Definitely not Freaky Fast! Waited an hour for 1 sandwich. Staff moved like molasses despite being slammed. We have seen many JJ’s turn orders one after another by being fast and efficient. It’s what they’re known for. Get new employees (or train these ones better) for this location JJ’s!
Service
Take out
Meal type
Lunch
Price per person
$20–30
Food: 4
Service: 1
Atmosphere: 2
My sandwich had actual hair embedded into the cheese. I don't think it is a staff issue, but more of a matter of where they source their cheese. Disgusting and completely unavoidable. So many companies have been cutting corners since covid.
The one star is not reflective towards the staff they are great, and we're very helpful, 5 out of 5 for the professional manner in which the manager handled the situation. The franchise owner needs to do better!
Meal type
Lunch
Freaky Fast? More like Scary Slow. It took over an hour to get three sandwiches. I know it was busy but the majority of workers working at the pace of a DMV employee didn't help. Never again at this location.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 3
Service: 1
Atmosphere: 2
Freaky slow! Freaky wrong, Freaky disappointing
Tried to stop in for a quick couple of sandwiches. I’ve been to this Jimmy John’s before and knew that they were a little slow. This time is took nearly 20 minutes before we all figured out that they lost our receipt/order and that our sandwiches were never made. In a rush they threw our order together…which was made incorrectly….no cheese, no vegetables, slapped some meat and a pile of mayo on the wrong bread and sent us on our way. No apology, no compensation, nothing but disappointment and a desire to not go back. Do yourself a favor and skip this location.
Also, we were not given a receipt to I have no way to contact Jimmy John’s…which seemed intentional?
Service
Take out
Meal type
Lunch
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 1
