Horrible customer service. Have been shopping here for 15-20 years now, and while it's not the greatest grocery store, I've never had any real problems until today.
I was checking out with probably a month worth of groceries (a lot), and they didn't notify me until after everything was scanned and paid for that they were out of bags and couldn't pack up my food. I asked if they had any produce trays or bins they could put my groceries in instead like they do at Costco. The checker lady then met me with an extremely aggressive tone saying "Well we aren't Costco, what do you want us to do about that," while her coworker, an older gentleman, replied "Yeah, we've been dealing with it all day, what do you want us to do about it?" The only other option was to spend $5 a bag for their reusable bags which I would've needed probably 6 of.
Eventually the lady went into the back and got a cardboard produce tray I could use, and when she brought it back, she slammed it on the counter then stormed off leaving me to pack up everything by myself.
Will shop at Safeway from here on out. Don't go here if you're elderly or need any help with your shopping.
I shopped here on the weekend and the meat and seafood case looked phenomenal,everything looked nice,full,and fresh,and they actually had quite a selection to choose from
,great job ,the deli department looked pretty good and produce was nice ,I hope they keep up the good work
This Lucky Supermarket at Maxwell Shopping Center on the East side of Somoma is convenient and service is always excellent! I was looking for pasta sauce and almost as soon as I walked in the door, staff was there to help. Much appreciated!
They usually have whatever I'm looking for and at fair prices too. From the parking lot to the entrance and aisles to the restrooms they are wheelchair accessible as well as friendly. The service is always attentive and time efficient. Great sales too.
Hello All!...
For Your Information, I had the displeasure of dealing with Checker DOLORES last night 07/29/23. I was grabbing some of the change that was leftover in the automatic change dispensing tray when she swiped my hand away and said that's not your money! I was shocked at that! I said o I'm sorry so whose money is it? She just got louder and more rude saying the same thing. She finally said this money belongs to the company! I was shocked with her response as it clearly did not. She then started yelling at me and berating me in front of my daughter! I asked her for her name and at first it sounded like something else, hard to pronounce and then she said, "why you want my name" I said I'd like to know who I'm doing business with. Then berating and belittling continued as she spelled out the name DOLORES in a very demeaning way, talking to me as if I was a child! I believe that this woman had been rude to us before! So, I guess D-O-L-O-R-E-S STRUCK AGAIN! I really hope that something is done about her SERIOUS attitude problem because yelling at your customers is NEVER the right and appropriate thing to do! It was especially embarrassing because i had my 15 year old daughter with me and you want unfortunate moments like these to be an opportunity to teach your kids how to act and what, if anything, to do but I kinda froze! But we did speak about it afterwards and that is a big reason that I believe I should follow up with corporate just so they are aware as well and just so they have a written complaint on file in case they need it to establish a pattern which I can clearly see. I would appreciate it if the Store Manager would please contact me back as soon as possible.
Thank You for your Time!
Sincerely,
Jessica Barssé
Blonde grandma gets mad when asked for help at the self check out. Ignored me with attitude making some grunt walking to another computer 10 feet away and then goes into the break room. Another employee came out of the breakroom a while later so I ask them. They didn't make a fuss about it and did their job. Which was to put in a code to remove an item. Back breaking I know.
Also followed buy some guy on the heftier side when we made eye contact as I was heading out of an isle. He waits for me and follows me into the next Isle I go in, playing with the merch as if doing something. Mean while giving me glances. I don't like bring race into things but I'm pretty sure It was that or like others have said might have though I was a teenage cause of my backpack. Either way It was uncomfortable and made me feel like a criminal. Won't be returning anytime soon.
Yes the store is good and I’m a regular shopper I have seen this lady that works there and every time I see her is it’s not a good vibe. Her name starts with G that’s all cuz I couldn’t see her name very well but In me personally, i have had a bad service there.
Most staff is friendly. Great selection. Wish they stayed open later. They shortened hours when the pandemic started. So if it is after 10pm you need to go to Safeway
Great improvements in the last year or so. Lines are not anywhere near as bad. Still room for improvement, there is only one manager that I see willing to do everything in the store. She has dark hair, usually works evenings, and is always pleasant with a smile.
Quick and easy no more. I might be done shopping at this location. Always understaffed with piss poor customer service. The blonde lady manager is rude and always seems angry. Tonight, I went in for a couple of items. Was getting beer so I couldn't use the self check out. There were at least 16 people in line and only 2 cashiers. No manager in sight. You really need to do some serious staffing changes at this location. I ended up walking out without making a purchase and went to Safeway. It took a fraction of the time. They had 4 lanes open and no more than 2 people in each line. Was so much faster and with much better customer service.
Original review
Generally quick and easy. Always clean with decent selection. Overall one of the better lucky's I've been in.
