Had the complimentary breakfast this morning .
Still staying there at Double Tree at the moment ,so I would like to see the response by the team the next morning .
The food taste & presentation was above average in a beautiful restaurant .Excellent ambience.
BUT it is of no use if u dont replenish ur food timely in a buffet breakfast where the guests kept coming in .
There were so many staffs walking around but oblivion to the fact that most stations had food not replenished .Some plates went empty like for over 1 hour , or more.
May be it is a way to control the food cost
.
But definitely not a way to show hospitality to the hotel guests , especially those guests from overseas that was reading about the dishes with the item tags but no food on the plates .🙈🤦🏻♂️🤦🏻♂️🤦🏻♂️
To make my point clear ,I had taken photos of the empty plates or pots .(Most had been empty for more than at least 45 minutes .)
U be ur own judge .
Food: 4
Service: 1
Atmosphere: 5
A picture is more than words. Simply delicious with great variety! Truly Malaysia!
We opted for the foodie package when booking online. This was a good call and we enjoyed very much! Value for money and we get to taste so many food. Suggest to take a bit of each dish and refill those suit our taste buds. We try not to waste any food and indeed we didn’t and finished all we took!
Cilla welcomed us with a smile and inviting us to the unforgettable dinner.
The chef, servicing crew and Ben served us as though we were their VIP. Indeed, we saw the same satisfaction look on other dinners.
On the next morning, Jeffrey(front desk manager) helped us on getting the smoked salmon. Strong team spirit and great service!
We will come again. Thanks for the services and effort!
Service
Dine in
Meal type
Dinner
Price per person
RM 140–160
Food: 5
Service: 5
Atmosphere: 5
food: there was the CNY buffet, but we opted for ala-carte
had good burger, noodles and fries
service: the waitress offered myself to consider taking the buffet RM148++ if i recall correctly (and both kids will be free) and proceeded to let me know it the ala-carte food will take at least 40 mins because the kitchen is really busy
did not take up the offer as I was not planning to eat and she repeated herself that the food will take a long time to be ready
--> food arrived within 15 mins.
manager was really friendly - came to ask if the food was okay and told the kids they could get free ice-cream from the buffet counter
total bill was RM70+
Food: 5
Service: 4
Atmosphere: 5
The lunch buffet had a nice spread. The lepat pisang was enjoyable, but the pandan dodol mini wraps were quite hard and need improvement. The naan was delicious and served hot, and the duck rice was nice and fragrant. The chocolate mini cups were really nice and smooth. However, the otak-otak was disappointing, being sticky and tasteless. On a positive note, my kid loved the crunchy and well-baked breadsticks. It was disappointing that there were no juices included as part of the buffet. Compared to other branches, I found the buffet spread to be average.
Service
Dine in
Meal type
Lunch
Price per person
RM 60–80
Food: 4
Service: 5
Atmosphere: 5
Dinner service was bad for several reasons.
Firstly, the dining ware for my table of 8 was dirty. When we told the staff, they did not take it seriously and, when they thought they were out of view, made a mocking gesture of cleaning it with a napkin. It is not my responsibility as a guest to do their job. It is also frustrating and rude to be openly mocked.
Secondly, much of the food in buffet had gone cold and the kitchen was slow in replacing items.
Finally, this experience took place on September 15 at 9pm. I hope this information is useful to management in addressing the staff at the time.
Meal type
Dinner
Price per person
RM 60–80
Food: 3
Service: 1
Atmosphere: 4
Top selection of local Malaysian cuisines and some western selection. It has a gorgeous setting by the lake in Putrajaya. Great choices of beverages from local milk tea to coffee.
Service
Dine in
Meal type
Breakfast
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Curry Noodles
