I have ordered/purchased numerous cakes from this location. The most recent one was for a party and when we had it, we realized we were given the wrong flavor. I shared this with them the following day and they made it right by giving me store credit for a future cake. I call that great customer service! Use and enjoy with confidence.
Service
Take out
Meal type
Other
Food: 5
Service: 5
Walked in today 3/21 to order my birthday cake and Jim, who I thought was the owner or manager, helped me out. I’ve never met a more pleasant human working at nothing Bundt!!! I’ve been supporting nothing ever since original owner started it all. Cakes are fresh and a lot to choose from… but as for Jim, he could be the reason why people keep coming back. Thank you Jim for your kindness and exceptional customer service. I look forward to posting a picture when we pick up the cake !!
Update: still coming here and I’ve always have had the best service. Today 10/1 Nora was solo and it was busy and she was doing a phenomenal job!!! There shouldn’t be any negative reviews because this place is pure happiness!!! My mom would always say “you’re not going to make everyone happy”… impossible.
Not sure what that R&S person’s post was talking about. I went there while visiting San Clemente on my birthday and Jim was more than accommodating. He was extremely kind and friendly during our experience, the location is fantastic (clean, well lit, safe), and the staff are professional and super friendly.
If nothing else, I hope this review serves to cancel out the one highly-targeted and asininely egocentric negative review, as do all of the other positive reviews.
Jim, you run a great store and you’ve got a great team.
This review is for the owner- Jim! :) Jim, thank you for being so kind to my boyfriend and I on his birthday a couple of weeks back and for helping us pick out a cake for him. Your customer service was amazing, and the cakes were delicious. We will absolutely be returning and recommending all of our friends!
Genuinely, this is by far my favorite Nothing Bundt Cakes location! I live up in Mission Viejo and would rather drive down to San Clemente knowing I will receive the best service out there! I have been here dozens of times since they opened last year and I have never been disappointed by their top quality service. I have had a new associate each time and they all treated me so special! The owner is also very kind, considerate, and personable! He has taken the time to ask about my daughter's birthday when I came in last and made sure I had everything I needed including balloons, candles, and of course cake! Their cakes are to die for! They are so moist, fluffy, and beautifully frosted. They are all so detailed and diligent when taking orders. I am absolutely going to be a customer forever and I look forward to coming back! Thank you!!
I picked up the wrong order on Saturday 6/26/21. I called to let the associate know of the error and the sweet associate name is Farrah M on the receipt not sure if it was the right one I spoke with and waited on me. I told the associate that I can return the wrong order and will exchanged since it was not open yet. My guest decided to have the lemon flavor since white raspberry are equally great tasting. I told her that I already removed the plastic wrap and ready to serve it so alright to keep the wrong order. Said she will deliver my order to my house and asked for my address. When she arrived, I suggested that I should pay for both but she said that they will just end up donating the cake anyway so it was okay to keep both. The young Asian American sweet girl provided me with an extra ordinary customer service by dropping it off to my house when I told her that I am only two miles from the store. My guests were very very impressed by her professionalism. If the manager of the company is listening. your associate deserve a commendation because of her loyalty to your company. Let me know if I can compensate her just in case the company plan to make a salary deduction because of my error. I believed that customers should check their orders prior leaving an establishment for accuracy. It should be two sided in my opinion. They are the most delicious cakes and I am a customer for life. Thank you for great service.
Outstanding customer service. I spoke with Nora and was able to get a cake delivered on short notice to my niece for her birthday (I live out of state). Thank you to Nora and her supervisor who approved the after hours delivery.
This review is for Jim, the owner of NBC, San Clemente location-
Nothing Bundt Cakes should be interpreted as Nothing But Carelessness
I have been going to this NBC since this past June. (Today I went in the store at 4:45 P.M. I had the intention of buying $50-$100 worth of bundtlets for my birthday celebration tomorrow, depending on what flavors were available. You will see that I had not had the chance to communicate that on my visit today. I looked on Google and saw that closing was 5:00. I had 15 minutes to make a purchase of bundtlets for my birthday celebration).
As you know, we have had several pleasant conversations inside your store. The service is usually only good you are there to serve customers. Otherwise, the word "service" is entirely lost in your business. I have shopped there about once every 2 weeks since June. Sometimes I'll buy bundlets, sometimes I'll buy a whole cake (September 2 was when I picked a whole cake). Yet, your employee Alaina does not represent your business well. Alaina is either poorly trained or inept, doesn't understand common courtesy, or this is her first job as evidenced in how she relates with customers. After being "served" by Alaina once before, I filled out the experience survey sent by corporate headquarters. I also expressed to you in person of Alaina's attitude on how my shopping experience was less than acceptable. You had explained that Alaina was two weeks' new lack of employees, and she just "loved: being at that job...well, looking back you could have fooled me that she "loves" her job.
With regard to today's unpleasant experience, as soon as I stepped through the double doors, I was greeted by one employee and asked if I was paying by credit or cash. That is a strange question to ask when a customer walks in without making any bundtlet selections. I asked the employee what was easier for them relative to payment and she said that it did not matter which method of payment to use. Then why ask which payment I would use? Did she think I was not going to pay for anything I bought from the store? Do I appear indigent? That employee went into the back room.
Now, Alaina then says that your store closes at 5:00. I said that I know because I looked at the website. I was aware of the hours of operation. Yet, I still had not even selected what I wanted! She then repeated that the store closed at 5:00 again. I asked Alaina if she did not want me in the store. I then told her that I had had an issue with her previously and filled out the survey about that lousy experience. Then, her eyes were downcast and tells me that the store closes at 5:00 for custom orders. She now tells me 3 times that the store closes at 5:00. In that time I could have made that $50-$100 purchase for my birthday party tomorrow. (I did not even get the chance to tell her what I had wanted so she assumed that I wanted a custom order, I suppose?!).
I told her that I would go to another location and she said ok. I actually went to Ralph's instead to pick up my birthday desserts.
Happy Birthday to me - I found another place with fantastic desserts.
So, Jim, if you are reading this please know that I will not be supporting your business any longer. Buying cakes should not be this difficult! It is said that one customer will tell 16 people how poorly they were treated. This Google post will do just that. We have had a few pleasant conversations including how you would speak to Alaina about her behavior. You are aware that your employees will come and go because they are not career jobs as you have stated before. As such, I would have been loyal to your business for years, projecting to spend thousands of dollars on your products.
There are other businesses that treat customers right. Regrettably, your business is not one of them.
