10 minute ride from the airport. Once arriving to Numero Uno Pinones and after the second or third phone call here is what we encounter:||1. A nice facility, clean, off the grid neighborhood that appears to be what some others stated stretchy, but to us it's not. It's thriving and safe.You walk by and see neighbors with doors and windows open to enjoy the Caribbean refreshing air.|I would have to say somewhat of an side street, close to restaurants and nightlife maybe a 7 minute walk.||2. We were the only people checked in as of Friday in a ten room facility. Cool with me. But unfortunately for us because we like to mingle a little and watch for human action and enjoy our surroundings in company of others. Other reviews stated, they were welcomed with snacks when they arrived to their room, and the bar and restaurant onsite was open on weekends between certain hours. Unfortunately, for us this was discontinued and we weren't able to book elsewhere because we weren't going to be reimbursed according to policy.||Although this seems discouraging to clients and not for the business. I get the business aspect of it concerning operating cost. Should this be case? Which to me it is. As a business you should able accommodate elsewhere. Example a free pickup and drop off at least twice within a 4 day stay, or offer a bottle of wine to help them unwind from a long day travel, would be helpful to your guest since they reserved lodging at your facility. Our hard earned dollars are spent at our choice of a local business to help lift up Puerto Rico. This is why went with a local establishment verse a commercial establishment.||3. The others comments were about the airplane noise and the hens sounds within the neighborhood.||It's wasn't a disturbance to us at all. We are native from NYC, and I now residing in the south. So somewhat same environment.||The planes taking off noise it is not as bad as others commented at all. The sound of the plane noise it's less than 7 seconds not every 15 to 30 minutes, but it seems to be every 45 minutes if that. ||As for the hens it's natural and they are barely heard. I say welcome to the surban side of town.|||4. The facility pictures are exactly liked the photos. I love it. 5 stars for that.||Room 301, when the air conditioner is off builds a condensation on the tile floor, so be careful as not to slip. Keep the air on to prevent this from happening.||Email entry was given after the second call the day we arrived. To gain entry is manually electronically done for both wooden door and double glass door. We had an issue with the wooden gate door, it would not open after using the keypad. Luckily maintenance was onsite and one of reps at another site was able buzz us in.||In our room we gained a gate clicker and that resolved our entry problem for the rest of stay. Your key is in a black lockbox to gain entry into your room.||Parking is available if you choose to drive. Note Uber doesn't come to pick up in this neighborhood after dark, due heavily congestion of traffic because of nightlife. But you can get dropped off.||5. Numero Uno Pinones can be a total VIBE, at some point. I really hope for the best for this business. I think a Friday or a Saturday live band and dinner out back once a week would really be nice and set the tone especially if you have a somewhat full house.||||Quite, upcoming spot, and I may look to book in the future.||
Really wanted this to be nice but too many things didn't go well. This is all SELF-service, meaning you walk into your room like an Airbnb. They were very transparent that the airport was loud and boy were they right. Noise-canceling ear plugs are a must. They reached out only with instructions to enter the room. We had to call the hotel to learn about more (WIFI password, there is a very small Coffee machine in a shared area, etc)
Outside of that, our stay did not go well. We entered our first floor room to puddles on the floors and our AC didn't work. We had to call because we were the only people on-site and the best they could do was to send someone the following day. No service for the bar or pool given we stayed on a weekday.
Would not recommend the trouble staying here.
Recommendation to Ownership: Please provide more information during check-in about times, and information about the hotel. Our welcome email was clearly copy / pasted becuase they called us the wrong name.
Really enjoyed our stay here. Nice rooms with a cool look that were also comfortable and clean. Staff was very friendly and helpful. Pool area was pretty and we enjoyed sitting on hanging chairs there and enjoying some great bites from the restaurant. Went for a walk that night and the area isn't perfect for strolling, but there is a boardwalk/beach area nearby and that was easily within walking distance. It was beautiful and there were barely any people there so we enjoyed that. Only note- when we got one of the taxis from the airport, they acted like we were asking to go to the opposite end of the island and overcharged us. The next day we got an Uber and only paid $12 plus tip. I'd recommend you just order an Uber.
Had a lovely stay here with some friends. Jason and Valerie took amazing care of us and were excellent hosts. Can’t wait to come back after the renovation, will definitely return!
Clean room, and great waking distance from downtown. The hours of the restaurant don't open until 11, and no place nearby sells breakfast, so be prepared to drive a little. The food stands and restaurants nearby served the best authentic food you could ask for. This location is near the airport and there are a bunch of roosters in the neighborhood. I would recommend Ear plugs and you'll also like a baby.
Food: 5
Service: 5
Atmosphere: 4
My best friend and I stayed for a short while. Check-in and check-out was quick and easy. The staff was PHENOMENAL! Valerie was amazing and had so many great recommendations. We had the 2 bedroom suite. The rooms were nice, clean, and spacious with a mini-fridge, carafe with water, and snacks. Great views of the cute pool area which was also a great space open 24 hours with a nice bar serving great drinks (bar not open 24 hours). Secured with a locked gate and in a nice area close to the beach, this was a great stay. We were a bit close to the airport, but I didn't mind the noise.
Excellent service from beginning to end. We a Hotel that wanted to do an outing for managers and supervisors. We heard of this space by a friend and decided to ask if they can cater us. The selling process with the General Manager Dianira, was very attentive and accommodating. Day of the event the whole team was super ready and gave us the extra mile. The Serve and Bartender Leticia and Nadine were on point making sure everybody had a drink on hand. Food was delicious Chef. Felix Melendez, Bravo!!||Thanks again for your service!
As a seasoned, budget conscious traveler, this is easily the worst stay I've ever had (and this is up against a number of hostels & basement Airbnbs).
I used to think self check-in was ideal -- but at a hotel/motel, it's a bad omen for virtually nonexistent (slow telephone) motel service.
To cut to the chase a bit, this hotel is located directly below one of the major airport's takeoff paths. So close, you can feel a hint of vibration as the planes take off at about 1x an hour. If that wasn't enough, the local wild / street roosters 🐓 started crowing at about 8pm in the evening, and on and off again throughout the night -- like a bunch of overly sensitive dogs barking at one another from a distance. Certainly not a place you'd want to stay if your hearing is in tact.
Getting into the place, from the beginning, was a bit of a struggle. Then we couldn't get to our room because the door was locked, so we took an empty room that was assigned to another couple (we didn't want to call the help desk, cuz by that time it would have been the 4th time in 15 minutes). We accidentally set off the alarm to the safe and wound up having to call again anyway. We got someone on the line, but didn't have someone call us back for several hours, only about the room issue -- luckily the alarm turned off after 5 minutes. In total, we had to get on the phone with them about 5x (remember, I was initially excited that it was a self check-in hotel).
The room was nice as far as motels go. Big tv, hassle free internet, clean bathroom, great shower, good beds, fan and air conditioning, secure and safe feeling.
The neighborhood is a mix of hyper local, yet catering to tourists looking to venture outside the usual areas. Couldn't help but notice a lot of the houses were fortified from head to toe with thick bars. There's a strip of dive restaurants and a few tourist shops leading up the path. The beaches are naturally gorgeous, but also fairly littered.
Atmosphere: 2
I stayed at the location from 19-23 May 2022. There was a snafu about locating the place with the taxi. Can't blame them too much for that. The staff was informative and plenty helpful. No windows in the room, but shutters so you hear the planes and traffic on the streets. The only other negative thing was the hours for serving breakfast was 11am -7pm. Too late for me to breakfast. Overall, would stay again. Small hotel and not crowded.
