I was hoping to get my shopping in after visiting my mom at Rennes . I know from the past that after 9 pm you have to use the self checkouts, and I hate using them… today it was earlier than that. I don’t know how to use them correctly apparently cause one of the 3 employees standing and giggling with each other would have to scan his card and back to the circle he went. I am very slow at this and he had to scan his card 3 times. It took me well over 20 minutes to complete…. With a line of folks behind me waiting.
Do you know how many people could have been checked out , had their groceries bagged, and out the door … if only they would have utilized these 3 employees on two registers???
I am happy in a way, cause I doubled bagged a lot of things …and frozen items are not put in with a loaf of bread and a can of veggies.
I had a big cart of groceries and was having a difficult time with a bad back and trying to find a place to put the scanned items… one day I might learn the art of self check out…and they are most likely good for folks with a few items… but for now I will cuss out loud. 🤬
What is the awful smell upon walking into the store? The smell of urine permeated straight thru to the produce dept. The meat department stinks as well. I understand that is because of i appropriate cleaning methods. Funny, short drive to the PNS in Kronenwetter where it doesn’t smell at all. Please fix this!!!
I have done business here for years, and while I wouldn't call prices/quality/service here great I also never felt the need to complain.
Yesterday I purchased a cured salami on discount for around $8, brought it to work expecting to eat it, upon opening it see that it's got slimy spots and was so dried out that I had to push down on my knife with my entire body weight (200+ lbs) to cut off a slice, did a bite test and it was like biting wood. No big deal, will bring it back the following day as I have the receipt.
I get told at the customer service desk that they don't usually do returns on their reduced price goods, that they're "as is". As I had the receipt, AND I actually brought the product back with me so they could see it should they so choose, I tell them that if they're not willing to at least look at it or refund my money after selling me food that is literally not edible that we're going to have a problem. She begrudgingly refunds my money onto my card. I also asked if this rule about no returns on discounted items they sell is written down anywhere, the lady I spoke to says she doesn't know but that it's their policy. Now I understand that products get out on discount for a variety of reasons (close to expiration/scratch and dent), I get that. But how can you sell a food item that is literally inedible, get provided the item back so that they can see it, and still get a hard time about a return? Poor customer service, do better Pick N Save.
Why did this store smell like someone pooped their paints today? Well I asked an employee and they said it was a cleaning machine. Gross!!! Smells like a biohazard.
My local PNS is clean, well-organized and friendly. I always enjoy shopping here. There are items I easily find here that even W@/-M@r+ doesn't carry or keep in stock. For my example: 20-gallon kitchen trash bags (not stocked by competitor) and sifting kitty-box liners (not IN stock at competitor).
We do the drive up order a lot. They have always picked out great fruits and vegetables on my list, and the app let's you choose substitutions. Love it!
They bleach their meat and the Butcher will fold the meat to hide large chunks of fat and tendon on purpose! Worst place most expensive place to buy meat! I won’t even shop at the store and I live right next to it! I’ll drive across town to get stuff that’s fresh and not over priced!
