What could be better than an old-fashioned soda fountain? The staff were helpful, pleasant, and made us delicious treats. There's a wide variety of unique gifts to shop from with something in all price ranges.
Super friendly and homely! Store is very clean and a ton of really unique signs, clothing, seasonal decore etc… and…. My favorite part; the ice cream/coffee bar!
I’ve been coming to this small shop since they’ve opened and will continue to support them.
Chocolate Malt shake 10/10
Butter Pecan shake (seasonal) 10/10
Service was impeccable with heart to heart conversation. GO SUPPORT THE SMALL TOWN businesses! I want to see them stay in business.
We recently visited this coffee shop for the second time, hoping for a better experience than our first visit. Unfortunately, our expectations were not met. Upon entering, we were disappointed to find that no one greeted or welcomed us . This lack of acknowledgment made us feel unwelcome right from the start.
To add to our disappointment, the barista immediately began informing us of the items that were not being served that day. While I understand that menu limitations are sometimes inevitable, the way it was conveyed to us felt negative and almost as if we were being scolded for coming in. As a paying customer who genuinely wants to support local businesses, it can be quite frustrating to be treated as a burden rather than a valued customer.
Customer service plays a crucial role in any establishment, especially in the service industry. It is essential for businesses, particularly local ones, to create a warm and welcoming atmosphere for their customers. Sadly, this coffee shop fell short in this aspect. I believe that a simple greeting and a friendly attitude can go a long way in making customers feel appreciated and eager to return.
While I understand that every business has its off-days, it is disheartening to have a consistently underwhelming experience. As a result, I am hesitant to give this coffee shop another chance in the future. I hope that they take customer feedback into consideration and work towards improving their overall hospitality and customer service.
Staff is friendly and knowledgeable. Love their matcha latte, it’s the only place in town to get one! My favorite spot to stop in when I’m visiting family in the area. Grab a latte and go sit by the lake and listen to the ducks!
Our family used to love this place but since it has changed ownership, every time we stop in we experience rude customer service from the staff. It feels as if we are a burden to be there. No one smiles, no one even greets you. It’s so disappointing, sad and frankly it’s frustrating to be treated such a way when you’re a paying customer. We made our final stop in yesterday in hopes for change, kindness, or simply smile to our children - nothing, same old story. We will not be back and we hope to see things change in this sweet, small town of Chester.
Stopped here for coffee on our way out of town. Best coffee I’ve had in a long time. Excellent selections of coffee drinks & milkshakes, plus a couple of fresh tasty pastries. Nice shop as well!
Went for shakes and malts 30 minutes before close and were turned away (unless we wanted scooped ice cream) with looks of disgust from the staff. We used to LOVE this place and the new staff has made us feel unwelcome multiple times.
We have been coming to Lake Almanor for 15 years and love this place for shakes and malts. Got to check out the new store today... Its super cute and the workers are all friendly and helpful. Unfortunately we got to experience a real life "Karen". I felt so bad for the young lady working the counter. She was very patient with a rude lady.
Thank you, Makayla and Rusty Chandelier for the UTTERLY AMAZING chocolate shakes. You are truly a master shake maker and your "Chandelier Shakes" are by far the best in Plumas County!! My teens and I are all chocolate shake lovers and nowhere else comes close in the Northern Sierra and Southern Cascades.
Great shakes and trinkets. We had a wonderful chat with the family that owns it as we enjoyed our shakes at the fountain bar. A must visit when in Chester, CA.
