This place is hands down one of the best cigar lounges I have been to. They have a great inventory and it’s expanding quickly. Staff are super friendly and knowledgeable. The lounge area is immaculate, comfortable, and inviting. Memberships are fair and reasonably priced. Only thing I could ask for is a pool table. Easy 5 stars
Smolder has a huge, spacious lounge with comfortable leather furniture and ten big screen TVs. It's one of the larger lounges I've been to, and I've smoked all over the country. They have a very limited selection of cigars, though, if you're looking for a single smoke. In fact they have one of the smallest walk-ins I've ever seen. The biggest disappointment was that there's a fee if you want to smoke there. They have a daily rate, a monthly rate, and a yearly rate. I can't help but think that this is related to the signage on the entrance and throughout the store that says hate speech and prejudice are unwelcome. It's almost as if to say that they are going to ensure that certain people will not be allowed to come in, so they charge you to be double sure. The young lady that waited on me was kind enough and knowledgeable, but there was not a very welcoming tone to the whole place. I noticed several brands of cigars I'm familiar with were priced a couple of dollars higher per stick than usual, as well. So for my one day fee of $20, I got the privilege of paying more per stick and a can of soda, a sign on the fridge saying I could only have one. Overall, I overpaid for what the majority of other places offer for free. Not going to be a place I return to.
Patrons beware... I don't leave reviews much anymore, but this deserves a warning to future patrons. This place is completely unprofessional and dishonest. They will steal your cigars right out of your locker. Both the owner and host lied to my face, did not honor the agreement for membership, and behaved like spoiled children when I asked for justification of their actions.. They told me that they would expect someone to return their call within 24 hours, and apparently if you don't they will just open your locker and give away hundreds of dollars of your stuff. And my membership is still active and paid to date. How do they think this is ok??? No apology for the mistake, no refund of anything offered, just shoulder shrugs. Literally just in awe at the audacity, rudeness and lack of civil communication from this place and its owner.
For a place that advertises and charges like a luxury lounge, they don't know the first thing about communication, are constantly changing rules and prices, and somehow "have no idea" where the agreement that i signed to begin with is at. Apparently it is just subject to the latest grudge and whimsy of the staff, regardless of your standing as a member.
Save your money... and your cigars... and stay far away!
I like this place more and more. I feel like Diamond lives there sometimes lol. She's always there to make the customers comfortable and happy. Selection is small but they have all my faves, often when others don't. Bought my first box with them today and they were competitively priced. Thanks again all!
If you are swinging by to have a stick, avoid. We are from out of town. The selection was minimal and no place for us to smoke. We love to support our brick and mortars. Smolder, you lost some sales and a potential repeat customer. Do better.
Just saw the response and this was the only way to respond. No tour was offered. I travel the country and enjoy as many brick and mortars as possible. I'm sure your clientele loves the place. I look forward to the expansion in both size and retail selection.
A professional relaxing atomosphere, with a touch of class. Very clean and friendly; designed for the mature adult. The lounge is surrounded by televisions along with interesting/dynamic conversations. A must see!
There is a fee to get in the lounge a day pass. Not to mention they have a OK selection.
I have traveled to many places to smoke cigars, I was not impressed at all. Not welcoming at all!
