Starbucks Store,Fast food,Cafe,Bar a Federal Way

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Recensioni
#102 Da 194 a Federal Way
8.1
174 Revisione
Ambiente
8.1/10
Cibo
8.1/10
Interno
8.1/10
Prezzi
8.1/10
Servizio
8.1/10
Più dettagli
Prezzo & Cucina
$$ Coffee Shop, Fast Food, Breakfast
Tipologia ristorante
Store, Fast food, Cafe, Bar
Recensioni
174 recensioni
Valutazione
Ordinamento
Data
Data da - Data a
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Karisa Guess
Fonte: google
4
5 months ago
I live in browns point , so this is the closest Starbucks to me. But I avoid in many cases because every single time I go there I am waiting 15 minutes for my drinks. That's with ordering mobile 15 minutes before I even get there. Most times when I get in the drive thru they tell me there is a long wait time and they are behind from the morning. Honestly at this point after 3 years- this is just a staff issue. The lack of urgency and the aloofness of the staff is the primary reason this service is so unapologetically slow. 10/10 would reccomend that this location have a firmer corporate eye on it since all the locations surrounding it never have the same issues. Service Dine in Meal type Breakfast Price per person $1–10 Food: 2 Service: 3 Atmosphere: 3
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David Hall
Fonte: google
10
A year ago
Pretty standard Starbucks, the staff were really friendly which was cool! Bathrooms clean and coffee tasted good! Plenty of space and they have a drive thru.
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Cristina B
Fonte: google
10
7 months ago
I was only here to pick up a Doordash order, twice actually the same day, and they were super friendly in the lobby was very clean. They had my orders ready to go by the time I walked in so I'd say service is fairly quick as well. Food: 5 Service: 5 Atmosphere: 5
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Dave Jones
Fonte: google
10
2 months ago
They were very busy... got the feeling that they needed a couple more team members to handle the flow. Food: 5 Service: 4 Atmosphere: 5
Before I go into details I'm just going to say that I pretty much guarantee any of these review / comments above 1 star are not credible.. I live right up the street from this location so I have given it a chance multiple times, I go back hoping that they have new workers or hoping that something has changed. unfortunately it's the most convenient location for me to stop at because it has a drive though but I am always disappointed. So instead i go inside the QFC down the road where I have to walk inside ((where they only have ONE worker there per shift)) and they will still make my coffee faster then this location.. . I will see through the drive-up window five people and none of them doing anything. They dont even start my drink until after taking my money and give me my change even though there's five staff and no other . On top of that even when I mentioned that my drinks have been made wrong the last time they make it wrong again and take over 10 minutes to do so. Also I should mention the drink that I'm getting is something on the menu I'm not changing anything in it and it's always made it incorrectly a lot of the times you can see the drink is not even Brown it's still a light color so they should already know they messed up before handing it to me.. This drinking the picture from yesterday though was probably not made with a frappuccino base I think they used shots possibly and it tasted nothing like a cookie crumble Frappuccino it had so much chocolate in it there was no ice when I took a drink it was very weird dot-dot-dot and this girl that work there has told me that she has worked there a long time and would know how to make the drink correctly since last time I was wrong. What a nightmare..
This morning while going through the drive through my order was not correct and they forgot to give me back my debit card. I understand I confused her with asking to break my $5 so I could leave a tip, but when calling there was no apology. When going to retrieve my card still no apology, while employees stood around. I didn’t bother to mention my order was wrong. This isn’t the first time I’ve been disappointed with this Starbucks. I guess it’s back to Bigfoot Java 🤷🏻‍♀️ Service Take out Meal type Breakfast Price per person $1–10
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DJ and CJ
Fonte: google
6
A year ago
This is our main Starbucks. They are frequently closed for understaffing. Service is pretty good. I feel like there must be high staff turn over, because I only see recognized faces on occasion and I have to frequently explain my regular drink. This leads to mixed results when it comes to my drink outcome. I've only asked that it be remade once but caught attitude for doing so. It's really just the location, that's why I use this one.
My wife ordered via Mobile app for a takeout order. When I arrived the lobby was closed and the side door for pickup was locked. So I proceeded to wait in the drive through for 20 minutes for my pickup order, which defeats the whole purpose of ordering pickup. Then when I asked the window employee why the door for pickup would be closed if pickup orders are available, her answer was “I don’t know, what’s the name on the order?” I don’t blame the window worker, I blame the management, as they should have been at the window apologizing for the inconvenience as well as providing a refund for my watered down coffee, melted chocolate chip cookies and cold sandwiches. All of which could have been avoided by leaving the side door open. Or maybe just don’t make pickup orders available if you’re going to lock your facility . We have experienced this situation at this very slow drive through service Starbucks many times before. It’s unacceptable and poor customer service. Service Take out Meal type Breakfast Price per person $1–10
For some reason, my coffee was way better than I've had at any other Starbucks locations. I thought that that was pretty impressive considering that I came during a particularly busy time. I ordered a grande iced white mocha with soy and no whip. I actually ordered it twice, a few hours apart since I was there for a while, and it was just as a good the second time. Good job.
I have always had a soft spot for the hoyt road Starbucks they do their best to make our drinks and it is a normal Starbucks, drive thru is a little tight for larger vehicles and it is around the back of the shopping mall complex. Update! Still the same. A few new faces but we are still happy with our drinks and food. Service Take out Meal type Breakfast Price per person $1–10
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