Coffee up to Starbuck's standard. Service ok until I politely pointed out all napkins were out. Barista stared at me liked I was crazy.
(To be clear, not the staff with blurred face, she was nice)
It was close to their afternoon closing time but did that mean customers couldn't use or didn't need napkins anymore? I ended up getting paper towels from restroom. Not ideal.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 2
Atmosphere: 3
Grande ice drink, ordered less ice. Literally spend almost 8 dollar for a cup of ice. Had 4 sip and finished. Quality has dropped dramatically! Visit any local cafe would get a better quality drink. Yuck. Never going again.
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 1
Service: 2
Atmosphere: 1
You think no one notices you as you do life. But when you decide to try the pumpkin spice latte because a friend in the States says to try it and the barista says “not your americano today sir”?. Thanks for noticing and remembering me.
Love Starbucks!
Food: 4
Service: 5
Atmosphere: 5
Could tell the staffs were all new.
Couldn't hear my name when they made my orders. We had been waiting for about 20-30 minutes.
They need more proactive to give customer service skills.
Service
Dine in
Meal type
Other
Price per person
$10–20
Food: 4
Service: 3
Atmosphere: 5
Starbucks Takapuna was just ok. The drink (green tea frappe) was not bad but nothing special either. Won't be paying for another drink at Starbucks but it was worth a try. Overall not a bad experience, but not great either!
Food: 3
Service: 3
Atmosphere: 3
We asked for half sugar and that it was not shown on the cup label. We double checked with the staff and he answered without checking with barista that it is just the taste of vanilla essence. But it tastes no difference from the normal sugar one we bought 10 minutes ago. Thanks anyway.
Service
Take out
Food: 1
Service: 1
+ PROS, - CONS and • Information
+ Free wifi 📶
+ Nice and warm inside in winter 🌡️
- Only Starbucks in takapuna so it can get a little busy and dirty with lack of staff
• Some places to sit (I have personally studied here before with no issues) 🪑
• Wrote my name wrong but it's basically part of the brand Identity
Food: 5
Service: 4
Atmosphere: 4
Maybe it's Starbucks but the service was decent. Not spectacular. Maybe my local cafes are different. No complaint. It was nice to go to a Starbucks as we do not have them in Australia.
Service
Dine in
Meal type
Breakfast
Price per person
$70–80
Food: 5
Service: 3
Atmosphere: 4
Was redeem my birthday free drink this morning, ask for no ice , turns out with cup of ice. I can get over it. Lucky my requirements is simply on ice , imagine some one allergy to something, please listen to the customer!!!
Male staff ask my id to prove myself , I showed my drivers license, he is like” it is not expired , you can use it”excuse me, since when Starbucks staff become so arrogant to judge people, if you say it is a joke , I am sorry, please don’t say in the customer service industry.
I live in local and so glad we have Starbucks in such a premium location, it is shame that poor service ruined the brand name.
