First of all I have to say there are few stores around here so I definitely appreciate its existence (compared with Manhattan in New York City). The quality of the bakery is above average in my opinion, and not as good as Paris Baguette (another Korean bakery chain store brand). Service is Ok depending on who is there and the overall atmosphere is good considering that it is inside the mall and not much sitting space.
Definitely give it a try and judge by yourself. :-)
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 4
Service: 4
Atmosphere: 4
Got the mango cloud cake. Not only did my daughter didn’t like it, it was her birthday cake, and it had brown rotting sour mangos in it. Yuck. Had their regular cloud cakes before and were fine. This one was disgusting.
Did call Tous Les Jour Natick and the women I talked to said the vendor gave them a bad batch so they threw out the rest of the mango cakes and offered me a refund. Great customer service and I will continue to go to them since I had a great experience with the resolution. I understand business might not go your way but how you handle the situation says a lot about the place. I’m still in love with their milk breads and the regular cloud cakes so they will always have me as a customer.
Service
Take out
Meal type
Other
Price per person
$50–100
Food: 4
Service: 4
Atmosphere: 4
This is the best café I have ever been to I am never disappointed when I come here, I live about an hour and a half away and I come to Natick Mall just for this café I love it so much and my whole bank account will be going to this place. the besttt!!
Service
Dine in
Food: 5
Service: 5
Atmosphere: 5
Ordered a spinach sandwich no meat (Ham) , it had ham by mistake so far no problem mistakes happen , what was unusual is the refusal to replace , a whole act was played by clerks took 15 minutes of pretending to care and call management all over a simple matter , just give me another sandwich with no ham !! but no , never experienced such lack of basic business practices
Food: 2
Service: 1
Atmosphere: 1
Disrespectful Owner, Terrible Customer Service.
My family has been purchasing many pastries from this store weekly for years, including all of our birthday cakes. However, my recent experience has led me to decide not to return. The main issue is with the business owner, who I found to be rude and extremely disrespectful.
We reached out to inquire about ordering a custom cake for my son’s birthday online. Initially, they responded, but when we had further questions, they stopped replying. Knowing that my mom is acquainted with the owner's mother, I asked my mom to connect me with her. The owner kindly offered me a 10% discount, seemingly as special treatment, which I appreciated. However, upon placing the order, I noticed this same discount code was publicly available on their website. The next day, she messaged me, accusing me of sharing the code with others, because the code was used for another $300 custom cake order that day, and she claimed that they had never given out this code for custom cakes. She even threatened to cancel that order, suspecting it was from a friend of mine, to test how I would respond. I assured her that I had not shared the code and pointed out that it was available on their website on the day I placed the order. Of course I was offended and decided to cancel my own order. She didn’t offer any apology but instead requested an email explaining my reasons for cancellation.
The whole situation is ridiculous. I strongly advise people to avoid ordering from this place.
Food: 1
Service: 1
Atmosphere: 1
Ordered a cloud 6” cake and Omg it’s so light and wonderful tasting. One of the best bakeries in MA. I have tried a lot of cakes so far but this def stands out for the quality and texture. Definitely visiting again!!
I decided to treat myself to a fancy cake for my birthday this year and I'm so glad I chose this bakery. The cake was decorated with beautiful flowers and tasted like a dream.
Good luck to anyone who wants a cake made. Went in person over the weekend to order a custom cake and was told the manager has to be the one to accept cake orders and that they weren't available and to send an email instead. I sent an email that day (Saturday) and as of today, I still have not heard back. My event now less then a week away and I doubt they will be able to make my cake considering it's been 4 days and I still haven't even received an email back.
Food: 1
Service: 1
Atmosphere: 1
TOUS les JOURS Bakery + Café is a delightful haven for pastry enthusiasts. The use of premium ingredients is evident in every bite, elevating the overall experience. The consistent quality across their range of cakes is commendable, ensuring that each visit is a satisfying one.
Food: 5
Service: 5
Atmosphere: 5
