After my experiences at the Stevenson Ranch location, this Vons is a dream. I love the way they merchandise the store and they may have smaller isles but everything else is wonderful. The staff is also very nice. Products are not expired. When the other store didn't have enough of something I always find it here. I have no idea why I kept going to the other store.
Thank you Lyons Vons!
Zero stars should be given,
I’m writing this just after my experience at the Vons in newhall. While I was shopping with a few thing’s ALREADY brought in my cart and I went back to buy a few things I forgot to buy when I first came in. As I went to check out the second time I was approached my a ‘manager’(about 5,9 male with brown hair, brown eyes, white, beard) he accused me and my sister of stealing and when we gave him the receipt with the time and date he still refused on believing us, so he left to go on a check something, while we waited for him to come back, some other employees when making comments and judging us the same employees that watched us make our first purchase. As the manager came back he finally realized that we did pay for BOTH times and didn’t even apologize. This isn’t the first time we come to this location and given stares, I’ve felt racially abused and harassed at this point. He should be fired. No one should ever feel this when doing their regular shopping, especially a kid.
(My sister did another review on her own point of view)
If i could give 0 stars i would. never had a big problem until today. My sister and I were RACIALLY PROFILED. we were accused of attempting to steal by the racist and Xenophobic “manager”. I was shopping with a few bagged items that i had previously bought. as i was checking out, the “manager” had approached me and my sister accusing us of stealing the items we had previously bought. even after showing the receipt with the time and day of purchase matching what we had told him. he asked for the card i used and i had told him i used my apple pay. i then gave him my card that is attached to my apple pay explaining that i did use my apple pay but this would be the card that’s attached. before i could explain that i could show him my purchase on my phone, he walked away to so call “verify” our purchase. As we waited the other employees, who had watched us pay for our pre-paid items, were starting to gossip with each other as they stared at us. I don’t understand why they did not say that they had seen us pay for those items already. once the manager came back he gave us the receipt without apologizing. this manager should be fired for being racist and incompetent. feel bad for the employees that did not have anything to do with this. overall a horrible experience and disgraceful customer service. never coming back and no one should either.
Not the first time happen, I ordered 8 pieces of fried chicken, supposed to be 2 wings, 2 legs, 2 breast and 2 thighs. When I got home I found 1 wing 1 leg 2 breast and the rest is thighs. What a rip off. Terrible.
The 1 star is for the online ordering and the customer service center. I ordered online for the first time, horrible experience. At least 6 items wet out of stock. I find that often for the Friday sales. I cancelled and called the customer service and was told I have to wait 5-7 days for my order to be cancelled and my refund. I was also told I can’t use my coupons now if I wanted to order from another store. Had to call 3 times. Such a mess. Going into this store is good. The employees are great. Since this review I’ve had a better experience with the online ordering. Going in store is a positive experience, the staff are super friendly and helpful. 5 stars for in store experience
Nice store with everything I was looking for and a few things I didn't expect to see such as Bangers. I purchased mashed potatoes too in order to easily enjoy a British meal of Bangers & Mash. They also have a nice collection of plant based protein. The bakery was nice and the store is clean.
I'm ACTUALLY comfortable when I enter this store, its actually pretty crazy how many places have all these employees who start making customers feel strangely uncomfortable, judged(stereotyped), smothered, and in some ways maybe followed( stalked).
but this vons hasn't made anything displeasing/ uncomfortable for me in the 25 years I been going there..
HOWEVER! OUT OF ALL THE GROCERY STORES NEAREST ME( smart n final, Ralph's, aldi, VONS)I HAVE NOTICED VONS IS BY FAR THE MOST EXPENSIVE STORE OF ALL..
THE MAKE IT LOOK AS IF THEY HAVE STUF MARKED DOWN/ ON SALE... but the bargain deals here aren't by much really at all
Their prepared salads (Greek specifically) was exceptional. Starting at a motel in the area, they were great about providing forks, napkins, ect. Price was reasonable for a large salad, enough for two. Fresh produce, great dressing & good service (even at 9:30 p.m.).
